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Occasional Visitor

Right now, we have a lot of concerns. For our families and colleagues. For our businesses and our customers. Many of us are now working remotely, and all of us have had our day-to-day lives impacted in unique ways. At Microsoft, our top priority is the health and safety of our employees, customers, partners, and communities.

We have been evaluating the public health situation, and we understand the impact this is having on you, our valued customers. To ease one of the many burdens you are currently facing, and based on customer feedback, we have decided to delay the scheduled end of service date for the Enterprise, Education, and IoT Enterprise editions of Windows 10, version 1709. This means devices will receive monthly security updates only from May to October. The final security update for these editions of Windows 10, version 1709 will be released on October 13, 2020 instead of April 14, 2020.

Security updates for Windows 10, version 1709 will be available via our regular servicing channels: Windows Update, Windows Server Update Services, and the Microsoft Update Catalog. You will not need to alter your current update management workflows. For example, all supported versions of Microsoft Configuration Manager (current branch) will continue to support Windows 10, version 1709 until October 13, 2020.

If you haven't yet done so, we encourage IT teams to consider shifting to Windows Update for Business, which allows users to take both feature updates and quality updates directly from Microsoft in a secure and often faster manner. You can also consult our Windows as a service resources for steps you can take to keep your Windows 10 devices up to date.

For a comprehensive list of end-of-service dates for all versions and editions of the Windows client and Windows Server operating systems, bookmark the Windows lifecycle fact sheet or utilize the Microsoft Lifecycle Policy search tool to find lifecycle information for all commercial Microsoft products. We recommend you bookmark the Windows message center and follow @WindowsUpdate for the latest news and announcements.

19 Comments
Occasional Visitor

That's very considerate, thank you!

Occasional Contributor

@John_Cable This is great news! However, do you know if MS will also be extending the Win10 v1809 Professional, currently EOL May 12, 2020? We don't provide our OEM's with a curated image, but instead use their "generic" Windows 10 Professional edition, and then flip it to ENT during MDT provisioning process once OnPrem. We're working to adopt v1909 quickly, but need more time with v1809. Otherwise, we must resort to bare-metal imaging machines with a reduced staff.

 

We're a three letter public sector, so Autopilot isn't an option... yet. Tagging @Michael Niehaus  for good measure. :)

Super Contributor

Well, now you are taking from my hands a leverage i had to force someone to upgrade as it was nearing the support end :D

Honored Contributor

Thoughtful decision

Regular Visitor

Two thumbs up.  Our 1709 update project was put on hold until the pandemic is over, so this will give us some breathing room when we resume.

Occasional Visitor

If 1709, 1803, 1809, 1903, 1909 and any monthly patches weren't such a disaster no company would be so far behind as to not trust moving forward without 2 years of testing.

Microsoft

@Todd Godchaux We have no plans at this time to delay the end of service for Windows 10, version 1809 PRO. Our recommendation, as you are already doing, is to up-level to Enterprise, to automatically receive an additional 12 months of servicing. For those customers with a management tool, this can be done with no user impact - no reimage and not even a reboot. See https://docs.microsoft.com/en-us/windows/deployment/upgrade/windows-10-edition-upgrades for more information.

If you're not using a management tool, you can also up-level to Ent via a Command Line (changepk.exe): https://docs.microsoft.com/en-us/windows/deployment/upgrade/windows-10-edition-upgrades#upgrade-usin... or simply on a machine by machine basis: https://docs.microsoft.com/en-us/windows/deployment/upgrade/windows-10-edition-upgrades#upgrade-by-m...

 

Hope this helps.

Occasional Contributor

@Joe Lurie @John_Cable For the sanity of our management team, can we get an update pushed on the https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet with the updated dates?

Thanks again!

Microsoft

@TheOtherJosh All lifecycle pages will be updated to reflect the delay in EOS.

Occasional Contributor

@Joe Lurie Thanks for the reply. Unfortunately it doesn't solve the ability for the OEM to sell v1809 Pro beyond EOS. Coordinating a new v1909 security baseline with 3rd party tooling, UAT, Cyber approval, OEM cutover, then 1st article testing... this is going to be interesting. 

Occasional Visitor

This is fantastic news and I can hear a mass sigh of relief from many sys admins across the globe!

 

Its easy to say we shouldn't leave it to the last minute, but the reality is that business often force upgrades to be a last minute thing as unless its critical, it can wait.  As so many users are working from home right now and business continuity is so critical it was likely that our upgrade project was going to be postponed, and that would have put us in a very uncomfortable position.

 

This decision by Microsoft to support us techies is very much appreciated!

 

Senior Member

Dear @John_Cable @Joe Lurie

I don't conclude with this change it might make sense from your point of view. 

 

On the other hand all the sudden changes on support lifecycles distrust any relationship to partners and professionals and software developers because you carefully plan them into actions and preach to #staycurrent and not only preach, but implement needed actions at high costs at the beginning for the sake of perfect structures that lowers costs for the future. This was your model at MSFT too and it works out. 

 

 

If you keep changing the support cycles that arbitrary I promise you customers will lean on this as "this has been done in the past" if there is just enough public pressure from big customers or partners. 

 

You extended the extended support phase of Exchange 2010 and Office 2010, Office 2016 equally to office 2019, translates for customers why should it buy 2019 when 2016 is cheaper with the same support cycle.

 

Please stop these changes. 

 

The channels like SAC etc have been renamed multiple times. 

 

Now we have seen multiple times of support cycle changes on Windows 10 peaking in 30 months only for Business and Edu but only with H2 releases. 

 

IF we had the commitment that it will stay like this with 1903 and 1909 having same updates and category for 2004 and 2012, then it is all OK, but the changes are just causing confusion if you don't follow your own schemes once created. 

 

I hope you get my point and stop changes to the support policy in Windows 10 for the next years. 

 

I am unpleased that Microsoft does not publish the telemetry about Windows 10 fragmentation like Google did. We need to know how many million devices run unsupported OS which is a threat to the safety of us all connected to the Internet. 

 

Please don't take this post as a rant. It is not. My personal business experience doesn't mean the world but I know that customers start to distrust policies and investments to #staycurrent when they are changed "as appropriate". 

 

MSFT had 5 years to get this model well shaped. 

 

Occasional Contributor

@Todd Godchaux The nice thing is that there is already a CIS Baseline out for 1909, and their stuff has been pretty solid. The DISA STiG is also out, but has limited documentation on the 'why' they have their configuration set the way they do. So it's not horrible. But I will definitely concur. It certainly is a tight timeframe, and with nearly everyone working remote it is a serious challenge.

Occasional Visitor

@Joe Lurie.  This is in response to your statement "We have no plans at this time to delay the end of service for Windows 10, version 1809 PRO".  As you know the entire world is going through an unprecedented situation. We use Windows 10 OEM Pro edition on all End point Assets and have been successfully updating to the new feature updates so far. Unfortunately we are stuck with 1809 for a fairly large quantity with no progress at all in last 4 to 6 weeks. We do not see any improvement over the next 4 to 6 weeks and will need to maintain status quo with almost 100% employees working from home.  So chances of accelerating the deployment to complete feature update to 1903 or 1909 before May 12, 2020 is impossible.  I am sure there many such organizations in the same situation. Expecting a similar extension of support for Windows 10 1809 Pro edition as well from Microsoft.

Microsoft

@CG_SDK Regarding Win10 Pro, we make it very easy to upgrade from pro to ent editions - no reimage or even a reboot is necessary. And working with the "winroom" we can help offset the cost. So between the "offset" cost and the ease of upgrade, customers that are on Windows 10, version 1809 Pro can upgrade to Windows 10. version 1809 Enterprise and receive a full 12 months extra servicing.

Regular Visitor

Hi, Will you be extending 1803 Education support, as that was meant to end Nov 2020?

 

It's going to be a hard push upgrading thousands of laptops over VPN in the next 6 months.

Microsoft

@fed-up as of the writing of this article (and is still true as of the writing of this answer) we only have announced plans for a delay in 1709. But we assess and reassess daily, so if that were to change, either an additional blog or an edit to this blog will be published.

Regular Visitor

Thanks. If you can let people know with a decent amount of notice, that would be great. I imagine there's a lot of places half way through updates, all this has happened and the normal BAU is disrupted.

Senior Member

Lifesaver for us!