Office hours: managing Windows 10 devices & updates

Published 04-17-2020 09:47 AM 16.2K Views
Community Manager

To support your efforts to deliver and deploy updates to the Windows 10 devices being used by remote, onsite, and hybrid workers across your organization, and manage those devices effectively, we are continuing our series of weekly "office hours" for IT professionals here on Tech Community.

During office hours, we will have a broad group of product experts, servicing experts, and engineers representing Windows, Microsoft Endpoint Manager (Microsoft Intune, Configuration Manager), security, FastTrack, and more. They will be monitoring the Windows 10 servicing space and standing by to provide guidance, discuss strategies and tactics, and, of course, answer any specific questions you may have.

Next event:  Thursday, March 18th, 9:00-10:00 a.m. Pacific Time - ADD TO CALENDAR

How do office hours work?

Simply visit the Windows 10 servicing community and click Start a New Conversation. At the start of office hours, we'll pin a post outlining the individuals on hand, and their areas of expertise.

Have an issue or question you'd prefer not to discuss publicly? No problem. Simply click on the name of the person you'd like to speak with, then select Message in the top-right corner to send a direct message.

message.PNG

Can’t attend at the designated time? Again, no problem. Post a question in the Windows 10 servicing space up to 48 hours in advance and add the "Office Hours" label. We'll make sure we review it during office hours.

How do I participate?

Office hours are text-based; there is no audio or virtual meeting component. To post a question, you just need to be a member of the Tech Community. If you haven’t already signed up, click Sign In in the top right corner of this site to join the Tech Community today.

Where can I find out about the next office hours event?

Right here! Add our upcoming events to your calendar:

This blog post will continue to be updated as we announce future events.

We look forward to answering your questions!

 

5 Comments
Occasional Visitor

I AM NOT ABLE TO UPGRADE TO  VERSION 2004 AND VERSION 20H2.  I have been trying for months. When I do a manual upgrade it tells me that my system is up to date.  That couldn't be true because I'm still running version 1909. The message is always:

 

"The Windows 10 May 2020 Update is on its way. Once it’s ready for your device, you’ll see the update available on this page."

 

I have been trying for about a year with no success. How can I get the current version 20H2?

Visitor

same problem here.

New Contributor

Update the BIOS through SCCM

Can we get a much easier tool to help diagnose why a machine has a block to it?

We still have people with conexant audio waiting for an official fix that doesn't include "install it, let it fail and try again".

Frequent Visitor

Hello,

My laptop (Yoga C740-14IML) is listed as being compatible with the new Windows 10, version 2004 in this website: Lenovo devices tested for Windows 10 20H2 - Lenovo Support SC, however, I am still not able to update my windows. When I "check for updates", it tells me that I am up to date, yet for the past two days I have been receiving a notification in my taskbar that says 'Your version of Windows 10 will reach end of service soon. Click to download a newer version of Windows 10 to stay supported.' When I clicked it, I still do not have the option to download the new Windows 10. Please advise me on what I can do. 

Thank you.

%3CLINGO-SUB%20id%3D%22lingo-sub-1316322%22%20slang%3D%22en-US%22%3EOffice%20hours%3A%20servicing%20Windows%2010%20in%20a%20remote%20world%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1316322%22%20slang%3D%22en-US%22%3E%3CP%20style%3D%22margin-top%3A%2020px%3B%22%3ETo%20support%20your%20efforts%20to%20deliver%20and%20deploy%20updates%20to%20the%20Windows%2010%20devices%20being%20used%20by%20remote%20workers%20across%20your%20organization%2C%20we%20are%20kicking%20off%20a%20series%20of%20weekly%20%22office%20hours%22%20for%20IT%20professionals%20here%20on%20Tech%20Community.%3C%2FP%3E%0A%3CP%20style%3D%22margin-top%3A%2020px%3B%22%3EDuring%20office%20hours%2C%20we%20will%20have%20a%20broad%20group%20of%20product%20experts%2C%20servicing%20experts%2C%20and%20engineers%20(representing%20Windows%2C%20Microsoft%20Intune%2C%20Configuration%20Manager%2C%20security%2C%20FastTrack%2C%20and%20more)%20monitoring%20the%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fwindows-10-servicing%2Fbd-p%2FWindows10servicing%22%20target%3D%22_blank%22%3EWindows%2010%20servicing%20space%3C%2FA%3E%20and%20standing%20by%20to%20provide%20guidance%2C%20discuss%20strategies%20and%20tactics%2C%20and%2C%20of%20course%2C%20answer%20any%20specific%20questions%20you%20may%20have.%3C%2FP%3E%0A%3CP%20style%3D%22margin-top%3A%2020px%3B%22%3E%3CSTRONG%3ENext%20event%3A%3C%2FSTRONG%3E%26nbsp%3B%20Tuesday%2C%20June%202%2C%202020%20-%208%3A00%20a.m.%20to%209%3A00%20a.m.%20Pacific%20Time%20(%3CA%20href%3D%22https%3A%2F%2Fwww.myeventurl.com%2FEvents%2FDetails%2F95%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noreferrer%22%3EADD%20TO%20CALENDAR%3C%2FA%3E)%3C%2FP%3E%0A%3CP%20style%3D%22margin-top%3A%2020px%3B%22%3E%3CA%20href%3D%22https%3A%2F%2Fwww.myeventurl.com%2FEvents%2FDetails%2F95%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noreferrer%22%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22office-hours_june2.png%22%20style%3D%22width%3A%20549px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F194760i006BB0C42AE928B4%2Fimage-dimensions%2F549x309%3Fv%3D1.0%22%20width%3D%22549%22%20height%3D%22309%22%20title%3D%22office-hours_june2.png%22%20alt%3D%22office-hours_june2.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FA%3E%3C%2FP%3E%0A%3CH2%20style%3D%22margin-top%3A%2036px%3B%20margin-bottom%3A%2020px%3B%20font-family%3A%20'Segoe%20UI'%2C%20Segoe%2C%20Tahoma%2C%20Geneva%2C%20sans-serif%3B%20font-weight%3A%20600%3B%20font-size%3A%2020px%3B%20color%3A%20%23333333%3B%22%20id%3D%22toc-hId--1358102836%22%20id%3D%22toc-hId--1358102868%22%3EHow%20do%20office%20hours%20work%3F%3C%2FH2%3E%0A%3CP%20style%3D%22margin-top%3A%2020px%3B%22%3ESimply%20visit%20the%26nbsp%3B-ERR%3AREF-NOT-FOUND-Windows%2010%20servicing%20space%26nbsp%3Band%20click%26nbsp%3B%3CSTRONG%3EStart%20a%20new%20conversation%3C%2FSTRONG%3E.%20At%20the%20start%20of%20office%20hours%2C%20we'll%20pin%20a%20post%20outlining%20the%20individuals%20on%20hand%2C%20and%20their%20areas%20of%20expertise.%3C%2FP%3E%0A%3CP%20style%3D%22margin-top%3A%2020px%3B%22%3EHave%20an%20issue%20or%20question%20you'd%20prefer%20not%20to%20discuss%20publicly%3F%20No%20problem.%20Simply%20click%20on%20the%20name%20of%20the%20person%20you'd%20like%20to%20speak%20with%2C%20then%20select%20%3CSTRONG%3EMessage%3C%2FSTRONG%3E%20in%20the%20top-right%20corner%20to%20send%20a%20direct%20message.%3C%2FP%3E%0A%3CP%20style%3D%22margin-top%3A%2020px%3B%22%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22message.PNG%22%20style%3D%22width%3A%20159px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F185015iBEFED03C8A6275FA%2Fimage-dimensions%2F159x97%3Fv%3D1.0%22%20width%3D%22159%22%20height%3D%2297%22%20title%3D%22message.PNG%22%20alt%3D%22message.PNG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%20style%3D%22margin-top%3A%2020px%3B%22%3ECan%E2%80%99t%20attend%20at%20the%20designated%20time%3F%20Again%2C%20no%20problem.%20Post%20a%20question%20in%20the%26nbsp%3B-ERR%3AREF-NOT-FOUND-Windows%2010%20servicing%20space%20up%20to%2024%20hours%20in%20advance%20and%20we'll%20make%20sure%20we%20review%20it%20during%20office%20hours.%3C%2FP%3E%0A%3CH2%20style%3D%22margin-top%3A%2036px%3B%20margin-bottom%3A%2020px%3B%20font-family%3A%20'Segoe%20UI'%2C%20Segoe%2C%20Tahoma%2C%20Geneva%2C%20sans-serif%3B%20font-weight%3A%20600%3B%20font-size%3A%2020px%3B%20color%3A%20%23333333%3B%22%20id%3D%22toc-hId-1129409997%22%20id%3D%22toc-hId-1129409965%22%3EHow%20do%20I%20participate%3F%3C%2FH2%3E%0A%3CP%20style%3D%22margin-top%3A%2020px%3B%22%3EOffice%20hours%20are%20text-based%3B%20there%20is%20no%20audio%20or%20virtual%20meeting%20component.%20To%20post%20a%20question%2C%20you%20just%20need%20to%20be%20a%20member%20of%20the%20Tech%20Community.%20If%20you%20haven%E2%80%99t%20already%20signed%20up%2C%20click%26nbsp%3B%3CSTRONG%3ESign%20In%3C%2FSTRONG%3E%26nbsp%3Bin%20the%20top%20right%20corner%20of%20this%20site%20to%20join%20the%20Tech%20Community%20today.%3C%2FP%3E%0A%3CH2%20style%3D%22margin-top%3A%2036px%3B%20margin-bottom%3A%2020px%3B%20font-family%3A%20'Segoe%20UI'%2C%20Segoe%2C%20Tahoma%2C%20Geneva%2C%20sans-serif%3B%20font-weight%3A%20600%3B%20font-size%3A%2020px%3B%20color%3A%20%23333333%3B%22%20id%3D%22toc-hId--678044466%22%20id%3D%22toc-hId--678044498%22%3EWhere%20can%20I%20find%20out%20about%20the%20next%20office%20hours%20event%3F%3C%2FH2%3E%0A%3CP%20style%3D%22margin-top%3A%2020px%3B%22%3EWe%20currently%20have%20two%20servicing%20office%20hours%20events%20scheduled%3A%3C%2FP%3E%0A%3CUL%3E%0A%3CLI%20style%3D%22margin-bottom%3A%208px%3B%20margin-top%3A%2020px%3B%22%3E%3CSTRIKE%3EWednesday%2C%20April%2022nd%2C%208%3A00-9%3A00%20a.m.%20Pacific%20Time%20%E2%80%93%20%5B%23%24dp41%5D%3CA%20href%3D%22https%3A%2F%2Fwww.myeventurl.com%2FEvents%2FDetails%2F76%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noreferrer%22%3EADD%20TO%20CALENDAR%3C%2FA%3E%3C%2FSTRIKE%3E%3C%2FLI%3E%0A%3CLI%20style%3D%22margin-bottom%3A%208px%3B%22%3E%3CSTRIKE%3ETuesday%2C%20April%2028th%2C%204%3A00-5%3A00%20p.m.%20Pacific%20Time%20%E2%80%93%20%5B%23%24dp41%5D%3CA%20href%3D%22https%3A%2F%2Fwww.myeventurl.com%2FEvents%2FDetails%2F77%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noreferrer%22%3EADD%20TO%20CALENDAR%3C%2FA%3E%3C%2FSTRIKE%3E%3C%2FLI%3E%0A%3CLI%20style%3D%22margin-bottom%3A%208px%3B%22%3E%3CSTRIKE%3EWednesday%2C%20May%206th%2C%208%3A00-9%3A00%20a.m.%20Pacific%20Time%20%E2%80%93%20%5B%23%24dp41%5D%3CA%20href%3D%22https%3A%2F%2Fwww.myeventurl.com%2FEvents%2FDetails%2F78%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noreferrer%22%3EADD%20TO%20CALENDAR%3C%2FA%3E%3C%2FSTRIKE%3E%3C%2FLI%3E%0A%3CLI%20style%3D%22margin-bottom%3A%208px%3B%22%3E%3CSTRIKE%3EThursday%2C%20May%2014th%2C%208%3A00-9%3A00%20a.m.%20Pacific%20Time%20-%20%5B%23%24dp51%5D%3CA%20href%3D%22https%3A%2F%2Fwww.myeventurl.com%2FEvents%2FDetails%2F85%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noreferrer%22%3EADD%20TO%20CALENDAR%3C%2FA%3E%3C%2FSTRIKE%3E%3C%2FLI%3E%0A%3CLI%20style%3D%22margin-bottom%3A%208px%3B%22%3E%3CSTRIKE%3EThursday%2C%20May%2021st%2C%208%3A00-9%3A00%20a.m.%20Pacific%20Time%20-%20%5B%23%24dp51%5D%3CA%20href%3D%22https%3A%2F%2Fwww.myeventurl.com%2FEvents%2FDetails%2F86%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noreferrer%22%3EADD%20TO%20CALENDAR%3C%2FA%3E%3C%2FSTRIKE%3E%3C%2FLI%3E%0A%3CLI%20style%3D%22margin-bottom%3A%208px%3B%22%3E%3CSTRIKE%3EWednesday%2C%20May%2027th%2C%208%3A00-9%3A00%20a.m.%20Pacific%20Time%20-%20%5B%23%24dp51%5D%3CA%20href%3D%22https%3A%2F%2Fwww.myeventurl.com%2FEvents%2FDetails%2F87%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noreferrer%22%3EADD%20TO%20CALENDAR%3C%2FA%3E%3C%2FSTRIKE%3E%3C%2FLI%3E%0A%3CLI%20style%3D%22margin-bottom%3A%208px%3B%22%3ETuesday%2C%20June%202nd%2C%208%3A00-9%3A00%20a.m.%20Pacific%20Time%20-%20-ERR%3AREF-NOT-FOUND-ADD%20TO%20CALENDAR%3C%2FLI%3E%0A%3CLI%20style%3D%22margin-bottom%3A%208px%3B%22%3EWednesday%2C%20June%2010th%2C%208%3A00-9%3A00%20a.m.%20Pacific%20Time%20-%20-ERR%3AREF-NOT-FOUND-ADD%20TO%20CALENDAR%3C%2FLI%3E%0A%3C%2FUL%3E%0A%3CP%20style%3D%22margin-top%3A%2020px%3B%22%3EThis%20blog%20post%20will%20continue%20to%20be%20updated%20as%20we%20announce%20future%20events.%3C%2FP%3E%0A%3CP%20style%3D%22margin-top%3A%2020px%3B%22%3EWe%20look%20forward%20to%20answering%20your%20questions!%3C%2FP%3E%0A%3CP%20style%3D%22margin-top%3A%2020px%3B%22%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-TEASER%20id%3D%22lingo-teaser-1316322%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSTRONG%3ENext%20event%3A%3C%2FSTRONG%3E%20Tuesday%2C%20June%202%20-%208-9am%20PT.%20We're%20here%20to%20support%20you.%20Bring%20your%20questions!%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22office-hours_general.png%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F186274i7FF55A4AAB2D18C3%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20title%3D%22office-hours_general.png%22%20alt%3D%22office-hours_general.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-TEASER%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1316322%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EServicing%20and%20updates%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ETips%20and%20Tricks%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Co-Authors
Version history
Last update:
‎Mar 04 2021 11:47 AM
Updated by: