Forum Discussion
M_K_K
Nov 19, 2021Copper Contributor
Win11 Build 22494 won't update to 22504 no error codes present
I am attempting to update my build version from 22494 which it is currently to 22504. I downloaded and installed it, when I restart it starts to apply it and restarts multiple times, which is fine bu...
Reza_Ameri
Nov 21, 2021Silver Contributor
Try open start and search for feedback and open the Feedback Hub app and report this issue.
You may investigate log files to find out what causing this issue, take a look at:
https://docs.microsoft.com/en-us/windows/deployment/upgrade/log-files
You may investigate log files to find out what causing this issue, take a look at:
https://docs.microsoft.com/en-us/windows/deployment/upgrade/log-files
MuchHeart
Nov 21, 2021Copper Contributor
Thanks, Reza. Yes, looked at the log files you pointed me to via that link and it said it was the Antivirus that halted the upgrade. Uninstalled it and the upgrade worked perfectly. Thank you!
PS: I have updated for a few years now without the need to remove the AV yet this time I had to, MS changed something!
PS: I have updated for a few years now without the need to remove the AV yet this time I had to, MS changed something!
- Reza_AmeriNov 22, 2021Silver ContributorThank you for the update.
Yes, sometimes the Anti-Malware product would cause the issue.
In many cases, you have to update the Anti-Malware product for it to work or you may report it to the Anti-Malware vendor , so they investigate and fix this issue.- M_K_KNov 22, 2021Copper ContributorI'm not sure if I am looking at the log files wrong or what but, the setupact.log shows no errors and is full of mostly audio migrations, setuperr.log is blank, Setupmem.dmp doesn't exist, and neither does setupapi.dev.log.
When I looked at the update history, I was able to find an error code "0xc1900101" which, when I looked that up, it stated that there was either a driver that was not updated or a third party antivirus was causing an issue (Similar to MuchHeart).
I uninstalled the only antivirus that I have, and went through and ensured every driver was up-to-date which, still proved futile. I was hoping the log files would direct me to a more specific problem.- Reza_AmeriNov 23, 2021Silver ContributorWell, this required some technical skills and experience and sometimes you could find files right away or you will need to review and look for it. In any case, glad the problem have been solved.