Forum Discussion
System reports No Internet despite having active connection
Hi,
is there any update? It has been unworkable so I decided to rebuild from scratch and downloaded the iso for 18362 and it still occurs. I have updated this to 18936 and still happeneing. The connection, whether it be Ethernet or wifi will say connected, no intenret. Browser will work fine, but apps like Outlook 365 and Skype for Business do not. Sometimes a reboot or network reset fixes it on LAN, but switching to any wifi reuslts in "connected, no internet"
I have a HP desktop at home on the same build with no issues (LAN only) so it must be something on the surface book 2 with the drivers or something? I downloaded the latest surface drivers and its still happening.
Any help appreciated as I cant work like this. I've been on the insider fast ring for years now on my main device and this is the first major issue
Thanks.
I do not have an update as of right now. I do have another question. Do you have any type of VPN client software installed on the device? I have seen some compatibility issue in the past with Insider builds and certain VPN providers.
I've updated to 18965 and this is still not fixed, despite it twice being listed in fixes for previous builds.
I've compelted a Network reset, changed various reg keys as other users have suggested, but nothing works. Any Wifi I use says No Internet, yet browsers work fine.
Updated to 18945 which has my issue listed as a fix, but its still happening. I've done a netowrk reset to clear any chnages I may have made, no luck
thanks, I cant get a proper internet connection on any wifi at all - from my office guest wifi, at home, to tethering my iphone, to the local starbucks.
They all connect, and I can broswe the internet via browsers, but it still says no internet and Outlook, SfB etc are dead
Thanks for giving this a try. I will add your results into the notes. We do have additional reports of this and are looking into it. I appreciate your patience!
ok spent last night rebuilding this several times using the latest insider iso, I get the issue without the cisco client installed, so its not that.
I think its the surface firmware or the NIC drivers as they all get installed via Windows update and the issues then start.
I've tried rolling back the NIC drivers in device manager but no luck. Cant stop the firmware and other drivers being installed via windows update.
Frustrating.
Hi, I just have and rebooted, but still the same issue. I may rebuild again and not install it
Is it possible for testing purposes to remove the VPN client to see if the issue is resolved? I'm asking as the client does have hooks into the networking stack and per Cisco version 3.1 is not supported on Windows 10. https://www.cisco.com/c/en/us/td/docs/security/asa/compatibility/asa-vpn-compatibility.html#id_66565
Thanks. I do have Cisco AnyConnect 3.1.04, its an old version as I can't go any higher, that I have used for years. I should add that I don't sue it often, only when I need to connect to the office (luckily it still works when I have the no internet issue)
Eddie Leonard wrote:I do not have an update as of right now. I do have another question. Do you have any type of VPN client software installed on the device? I have seen some compatibility issue in the past with Insider builds and certain VPN providers.
