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Bruno Oliveira's avatar
Bruno Oliveira
Copper Contributor
Oct 01, 2017

Problems With Cortana

Hello!

 

I'll be brief and fast.


I have a problem with our lovely Cortana!

She can't seem to hear me. She only says  she can't hear me and redirects me to the sound troubleshooter, and when I say "hey conrtana" she pops up and disappears, like that! I have contacted MS support and they troubleshooted the microphone with me as well, and nothing wrong came up. Audio Drivers are fully updated and mic is functional. Tried every solution I could find on the internet to no avail. So I guess the problem lies with our lovely assistant.

I have Windows Build 16299.RS3_release 170922-1354 running Windows Education. 

Also, since we are getting close to the release date of the Fall Update, I want to know if we in the Program get updated to the Official release or does something else happen?

 

Please help me out! 

 

If you need any info, I will reply as soon as possible! Thank you! 

 

6 Replies

  • Roger Randolph's avatar
    Roger Randolph
    Copper Contributor
    Oct 25, 2017
    the "Windows 10 Insider Preview 17017.1000 (rs_prerelease)" updates "ok" but upon re-booting the PC there is an error which apparently prevents a successful instal
  • Rob Bertoniere's avatar
    Rob Bertoniere
    Copper Contributor
    Oct 11, 2017
    Same issue and Cortana is blocking the tiles and apps, so I have to key in the app I want in the search pane to open an application.
    • Bruno Oliveira's avatar
      Bruno Oliveira
      Copper Contributor
      Oct 11, 2017

      Hey! I was just checking something out. I ran a ccleaner and a Geny Utilities Registry analysis and cleaning and it broke Cortana. Don't no how or why. 

  • Tyler Henning's avatar
    Tyler Henning
    Copper Contributor
    Oct 10, 2017

    Same issue. After I try to use the mic, I also can't access Start. The Cortana UI keeps coming up with that tap to make sure Cortana can hear you. I have to kill the Search UI process in task manager to get access to start again.

     

    Update: Apparently the speech recognition, text-to-speech and other things aren't installed. Looking at Region and Language settings, I clicked on options after clicking English (US) and found the spot to download the speech recognition features. Now it's working.

    • Bruno Oliveira's avatar
      Bruno Oliveira
      Copper Contributor
      Oct 11, 2017

      I did try that too, but it failed. I'll try to reinstall the language pack.

      The thing that happened was, I cleanned the System registry with CCleaner and Glary Utilities and Cortana broke. Something up with that.

  • sasler's avatar
    sasler
    Copper Contributor
    Oct 06, 2017
    I seem to have the same issue. Even when clicking Start the Cortana window opens with "Tap here to make sure Cortana can hear you".

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