Logitech Brio stop working after windows 11 build 22581 update (Beta channel)

New Contributor

Hello,

 

I've just installed Windows 11 build 22581 from the Windows Insider Beta channel last night.

Since then, my Logitech Brio camera stop working.

 

My Logitech Brio was configured on my computer for Windows Hello facial authentication, so I'm sure it was working just fine before the update since I use it each time I'm logging in.

 

I've tested the camera on antoher compter, it works fine. I've updated the camera to the latest firmware on this other computer just in case, but it doesn't help.

 

Back on my main computer, the camera still appears in the Device Manager, but the device is not accessible from apps like the Camera app.

 

I've tried the uninstall the device, then perform a scan to add it back in. The device is added but is not working...

JeanMichel57530_0-1648312096935.png

When I try the "Restore driver" option, it says that "the driver is not build for this plateform"

JeanMichel57530_1-1648312244345.png

 

Finally, I've tried to switch from the Beta to the Dev channel, just in case a fix was already available. But this seems not to be the case. 

 

So here I am :smile:

 

Thanks in advance for you help.

8 Replies
Hello,
Does the camera can be identified with Windows Hello from Settings app? If yes suggest you try to re-setup with the camera to retry.
Hi Little Joe,

Thank you for the suggestion, but it doesn’t work. The driver is broken… I guess it need a fix from Microsoft.
Okay, if that's the case then besides going back is to waiting for MS to release updates to adapt your camera. :)

Thanks again for your suggestion @Little_Joe.

 

I can't stay without my webcam, need it for conf calls, and Windows Hello is so handy... So I've decided to rollback to version 21H2 and... The webcam is alive :)

 

I strongly advise all Logitech Brio owner to avoid Windows 11 22H2 build 22581 so far...

 

I hope that this thread will gain some interest and have Microsoft engineers digging into this blocking issue.

 

Thx.

 

 

Okay, then pls file a problem within Feedback Hub app regarding this issue to let MS investigating this...
I had the same issue as well. My 4K Logitech Brio webcam stopped working with Skype which I use weekly. I tried everything. Uninstalling, reinstalling, updating driver, making sure Microsoft security settings and and my antivirus program allowed the camera. Nothing worked. I wish I knew before so I wouldn't have done the update so soon for Windows 11. To Microsoft: Please investigate and integrate usage of Logitech Brio webcams into your next update. I don't want to spend another $300 on a new camera for desktop.
Confirmed, not working also for me :(
No camera and no microphone!
It still doesn’t work, I bought my Brio webcam after the windows build apparently and windows hello face unlock works on my older windows 10 system but not on my windows 11 system. I have tried it on my sisters laptop also on windows 11 and it doesn’t work on her laptop also. Windows 10 proves to be the better choice