Forum Discussion
inbuilt camera issue
Laptop inbuilt camera isn't working after windows update
As it is a Insider Channel, the ISO wont' work as the current version of Windows is higher than the stable update.
May I ask for the Laptop OEM Company and model number? Have you tried uninstalling and reinstalling the driver?
When was it last working?
I'm using Acer Predator Helios 300 PH315-53. And Camera was working till 3rd Sept 2023.
- I see, wondering if thee hast tried Chat Support for Acer?
https://service.acer.com/chat/support/en/CA/ I'm using Predator Helios 300 laptop and it's an inbuilt camera. It's Microsoft's windows camera since Acer (the manufacturer) isn't provinding camera driver for the laptop. Deleted
- Thanks for sharing, wondering what is the "USB Video Device"?
Is this a external camera?
What is the model of the laptop?
Thanks,
Shawn - I rolled back to previous Windows version by uninstalling the latest update and pause the new updates but it didn't resolve the camera issue. In Device Manager, there are two cameras options: 1) HD User Facing 2) USB Video Device ( it's greyed out) I uninstalled the both and resart the system but camera issue still persist as before.
- Then pause updates until the next build comes up, as it seems the latest preview build has a issue with your camera.. If it was working in the previous build and you roll back to it, thou should not have any issue 🙂
- Who is the manufactor of the Camera?
- So, the issue happened after you installed the update?
What I would like to suggest which thou should do is to go to Windows Update --> Advanced Options --> Roll Back to the previous build.
But first, please report the issue in Feedback Hub so it can send the log files to Microsoft!
Shawn - Already checked numerous times.....System Manufacturer website doesn't provide Camera drivers.
- Edition Windows 11 Home Insider Preview Single Language
Version 22H2
Update Installed on ‎04-‎Sep-‎23
OS build 23536.1000
Experience Windows Feature Experience Pack 1000.23536.1000.0 - Downloading and Installing drivers for Acer products - Search this up and follow the guide to install drivers!
- I see, and when did you install the latest Dev Update?