Unable to access Windows 365 settings in Endpoint Manager Admin Center

[Cowboy67]

Dear community,

I am having an issue accessing the Windows 365 settings in the Endpoint Manager Admin Center. When I follow the guide provided by Microsoft (https://learn.microsoft.com/en-us/windows-365/enterprise/assign-users-as-local-admin), I am unable to access the menu items due to a blocking banner. I have tried clicking the cross icon on the banner, but it takes me back to the home page (https://endpoint.microsoft.com/?ref=AdminCenter#home).

Is anyone else facing this issue? Is there any workaround?

I have contacted Microsoft support regarding this issue 2 weeks ago, but I haven't received any answer yet. I would greatly appreciate any help or guidance on how to resolve this issue.

Best regards,

Tobias

[#2]

@Cowboy67 You need to be part of the following RBAC groups to manage Windows 365 Cloud PC

[#3]

@askaresh 

Thank you for you reply. I am trying to give myself the same permissions. Unfortunately I cannot see the same role groups as you do, they seem to be missing. I have opened Endpoint Manager as Global Administrator. Do you know why these two RBAC Groups are missing?

Best regards,

Tobias

[#4]

Make sure you have the necessary license for Windows 365 if not start a trial. Go under admin.microsoft.com and add the necessary license. Once you have the license you will be able to perform the necessary actions under MEM portal.

[#5]

I have checked the admin center. I have a Windows365 licensed assigned to my user. I assigned it when I started my W365 trial subscription

[#6]

If you are part of the following RBAC groups and W365 license assigned ideally it should work.

RBAC:
Global Administrator
Intune Service Administrator (also known as Intune Administrator)

[#7]

Hello Askaresh,

I have both roles and the license assigend to my account. Are you facing the same issue? My guess it's not a rights issue but a design issue on Microosft's end. I have contacted Microsoft Support twice with no response so far.

Could you be so kind and try to access the settings menu for W365 under this link in your tenant(https://endpoint.microsoft.com/?ref=AdminCenter#view/Microsoft_Intune_DeviceSettings/DevicesMenu/~/C...)? Do you see the same banner I do? If not, do you get a different URL for the settings menu and can you please post it below? I think this could be a potential workaround until Microsoft fixes their site.

Best regards,

Tobias

[#8]

@Cowboy67 When i open the link you provide the following opens up

[#9 · Accepted solution]

One more thing to check you have W365 enterprise license? As you don't get Intune blade this with W365 Business license.

[#10]

Hello Askaresh,

You are right, I have W365 business license not enterprise. Thank you for your help, it was a licensing issue after all.

[#11]

Glad to hear it wasn't anything extra ordinary 🙂

[#12]

It could be due to a lack of administrative privileges or an issue with your account's subscription. Try accessing the Endpoint Manager Admin Center using a different account with administrative privileges or check if your subscription is up to date.

(external link removed by moderator)

[#13]

It was a licensing issue. I've set up a trial for Windows 365 BUSINESS. I would have needed W365 Enterprise.