Printer Not Listed

Copper Contributor

I have purchased a new laptop

When I try and add my printer via control panel a list does not appear in” Choose an advice or printer to add to this PC. “

It searches but nothing comes up in the list.

I have tried when printer is connected and not connected


My printer is a Brother MFC685CW

Edition Windows 10 Home
Version 20H2
Installed on ‎12/‎04/‎2021
OS build 19042.928
Experience Windows Feature Experience Pack 120.2212.551.0


5 Replies
How it is being connected?
Is it using LAN, Wi-Fi or USB?
Take a look at:

Thank you for your help everyone.

I have managed to get printer listed and up and running.

Really appreciate the time taken to reply to my query.

Go well


you're very welcome, glad to know you got it sorted out :)
Welcome and glad the problem have been solved