Forum Discussion
Viva Sales Teams meeting summary not working
MicrosoftHi stevefrench ,
Thank you for the feedback.
As described above, for your Teams meetings, you need to make sure that the Viva Sales app is added, and that the meeting is transcribed, in order to gain meeting insights. It's great to see that you can get meeting summaries now.
In response to your two questions:
- As of now, previous meetings cannot be 'back filled' with insights from current meetings.
- Viva Sales is being added automatically to all of your meetings with customers (assuming scheduled from Outlook as described here: https://support.microsoft.com/en-us/topic/use-viva-sales-in-teams-04286b82-bdf8-4e37-94ce-be1943b2d6ea#bkmk_createteamsmeeting). For other meetings, currently you can just add the app manually prior/during the meeting.
We would appreciate any additional feedback you may have.
BR,
Rafi
Per the documentation:
Viva Sales app is added automatically to the meeting created using Outlook for Windows
It would be great if Viva Sales would automatically add to the calendar entry, regardless of where I add it. I add calendar entries in Outlook Web, Outlook for Windows, Outlook for Mac, Outlook for iPhone and iPad and Teams.
I've also had a couple of meeting that have had Viva Sales added but the transcription has failed so it would be great if we could retroactively apply it to a meeting too.
Thanks again,
Steve
- Rafi_Rabo
Hi Steve,
Getting the app added to your Teams meetings with customers is now supported in case that the meeting is scheduled from the following Outlook platforms: Outlook for Windows, Outlook Web App, and Outlook for Mac. Mobile and Teams calendar are still not supported.
We will make sure that the documentation is updated accordingly.
Retroactive analysis is something we plan to support, but we don't have yet a fixed timeline.
BR,
Rafi
Rafi_Rabo Great, thanks for the update!