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AndyProsser
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Joined Nov 12, 2020
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Re: Unable to assign a Teams Phone number to a brand new user account (Error: we can't save changes)
manojviduranga I have a similar issue and even Microsoft Support were struggling with this one. I think I’ve fixed it! Found a bigger hammer…though perhaps “older” is a better description. After the Admin portal wasn’t working, I went back to PowerShell to delve deeper to gain some insights as to what might be going on. First, I tried Set-CsPhoneNumberAssignment and the same “Bad Request, user not found”. Then I decided to look at differences between working users and the one that does not work. 2 things jumped out. Working: OptionFlag : 131456 SipAddress : em***@*******.com.au SipProxyAddress : em***@******.com.au Not Working: OptionFlag : 196864 SipAddress : al***@******.com.au SipProxyAddress : 1821529039******bfe68a0b190******cal***@******.com.au Using the Exchange Admin tool, I removed Al****’s SIP address, then added it again. This normalised the SIP address so both the SipAddress & SipProcyAddress matched. It still did not work. I checked other users and they all had the same OptionFlag as Em*** (Working). I was stumped, but kept digging. I stumbled across Adam Fowler’s post about the old PowerShell commands being deprecated and will be removed in April this year. https://www.adamfowlerit.com/tag/microsoft-teams/ This gave me an idea…would the old commands work? Maybe they do things a little differently? I gave it a go. Didn’t work to start with as I needed to find the correct Location Id….Get-CsOnlineLisLocation to the rescue. Now with all the bits I needed, I ran Set-CsOnlineVoiceUser…. IT WORKED! No error. Quick check with Get-CsOnlineUser and yes the number is assigned. Checked the Teams Admin and it all looks like it stuck! Rang user, left a Voice Message on the new number. They just called back. 😃 Leaving this here incase it helps someone else.33KViews0likes0Comments
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