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RoyalVirgin
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Joined Apr 07, 2020
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Sign-in pop-up does not work in Office, Office 365 ProPlus Student
Hello, I had some trouble with my office a few days ago. A microsoft support guy suggested to remove office and reinstall it all again, because there might be an issue with my license. So I did that and I also bought a new student license (4 euros per year here in the netherlands). This site, where you buy it, creates a new email adress. When I want to sign-in with this different email address, different than my personal account which it is standard signed-in with, a pop-up comes up. When I fill in my email address, created by the site I bought the license, and I press continue to fill in my password, this pop-up just dissappears. When I use a different Microsoft email address, it does not dissappear. When I click 'activate' in e.g. Word, 'confirm your account' pops up and the same pop up issue proceeds. Any ideas on what is causing this issue? Or rather, how it can be solved? Is there an option to link my unique user ID to my personal account, and thus link the license to my personal account? It is an Office 365 ProPlus for Students.Re: Sign-in pop-up does not work in Office, Office 365 ProPlus Student
ChristianBergstrom Hello, unfortunately, there is no 'change license' option. The problem is, when I want to switch the the account with the license on it, the sign in pop up does come up, but when I enter my email address and press continue, the pop up dissappears and no option to fill in a password comes up and I am thus stuck on the other account. Reinstalled office several times, even when I am not signed in with this 'non-licensed' email address, the bug still happens9.6KViews0likes1Comment
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