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BruceDavis
Copper Contributor
Joined 9 years ago
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Viva Insights - Delay Delivery Timestamps
Hello there, We've been testing the Delay Delivery feature in Viva Insights and we have an issue with how the email gets timestamped. For example, an email was being written on April 27, 2023, and Viva Insights suggested delaying the delivery of the email until May 2. When that happens, the email went right into the Sent Items folder with the Sent timestamp indicating April 27, 2023. When the recipient recieved the email, the timestamp still showed the old date, even though they didn't receive it until May 2. When there is such disparity between the Sent time and Received time caused by Viva Insights or any other delayed delivery method, it needs to be indicated more clearly. Otherwise, it appears that the recipient of the delayed email procrastinated those five days before responding.
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