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Martin_Sieber
Joined Mar 21, 2019
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Re: Issue AIP Protection for PDF (Adobe Plugin )
Thanks! Could you please have the user zip the contents of the following directory: %localappdata%\Microsoft\RMSLocalStorage\mip\logs Afterwards, please send that zip to the following email address: "martin" dot "sieber" at "microsoft.com Regards, Martin5.8KViews0likes4CommentsRe: Issue AIP Protection for PDF (Adobe Plugin )
Some more questions: - Did the user try to open a Word document protected by another user? - Do other users from the same organizations also face the same issues when trying to open protected PDFs? - Is the same user able to open protected PDFs in other locations? - Did the affected user already try to open the protected PDF in the same location with AIP client / viewer? The error "The network location cannot be reached" can be observed when SSL inspection is active in the location. Are you sure SSL isn't being broken/inspected?5.9KViews0likes6Comments