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JustJack52
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Joined Nov 15, 2023
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Re: My Templates in New Outlook and Web Explained
Joshua65 Yep - they continue to have issues with My Templates. The Shared Mailbox issue what "was" fixed is still broken to an extent. In some cases - the My Templates button isn't available to use, but shows up under Add-ins as already installed, or, not installed but when clicking "Add" you get ErrorAccessDenied. In other instances, users ARE getting My Templates to show up in their Shared Mailbox, but, the problem is - they're only seeing their own mailbox templates & not the templates that should be specific to the Shared Mailbox. Its a mess.150KViews1like0CommentsRe: My Templates in New Outlook and Web Explained
Teresa_Cyrus Why do you say this is a "known issue"? A "known issue" will normally have an active Service Health advisory, or, some sort of bug report. Are you going by what a Microsoft engineer told you for an open case? I've experienced multiple issues with "My Templates" in an enterprirse environment over the last year and had to open cases for each one. They only properly acknolwedged & fixed one issue - and that was with My Templates no longer being accessible in Shared Mailboxes. They JUST got that fix rolled out (see EX682081). Every other case either "magically" fixed itself eventually, or, in the case of the add-in being availble & the saved templates disappearing - the users were just out of luck & had to recreate them all from scratch. Additionally, for my users having issues with My Templates today - they're accessible just fine through the Outlook desktop app - but not Outlook on the web. Its an admin managed add-in, so there isn't anything we administrators can really do. Its always a Microsoft issue that they need to identify & fix.154KViews1like0Comments
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