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LizD_555
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Joined 2 years ago
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Is it possible to prevent the whole team being booked out at the same time?
Hi We use MS Bookings for a variety of Helpdesk services we provide so we can plan the work ahead with our customers (eg. Install X Software, Rebuild Machine, etc). Is it possible to set a Service to prevent ALL the available team members from being booked at the same time, so only 2 out of 3 can be concurrently booked? For example, Agent 1, Agent 2, Agent 3 can all be assigned an appointment for Service 1. BUT - if all 3 agents are on Bookings, there is nobody available to monitor the Service Desk if 3 Bookings come in for the same time. Ideally we'd like all the agents to be able to do the Services, but the only way around it I can think of at the moment is to not have Agent 1 assigned to the Service, which means they don't get experience in the service actions required. Hope this makes sense.
