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tightrope
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Joined Aug 07, 2023
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Re: How can I email or call support for a direct (onmicrosoft.com) subscription?
If Microsoft won't provide you with free support, you can try purchasing a business support incident at https://support.serviceshub.microsoft.com/supportforbusiness You can also try one of their social media teams; e.g. on https://x.com/MicrosoftHelps1.1KViews0likes0CommentsRe: How can I email or call support for a direct (onmicrosoft.com) subscription?
Thanks for reminding me about Microsoft's Global Customer Service phone numbers! Hopefully someone is able to help me when they get back to me in 10 minutes, 30 minutes or 24 hours (paraphrasing the initial phone rep)β¦ The phone rep also advised that I should contact support via the admin dashboard in the future. π€¦β:male_sign: Incidentally, @MicrosoftHelps on π provided the same Global Customer Service phone numbers link after I battled their π DM bot and got through to a couple of humans. π P.S. It's a long story about how the Authenticator key was lost. π2.4KViews0likes0CommentsHow can I email or call support for a direct (onmicrosoft.com) subscription?
I lost our Microsoft Authenticator factor for the admin account of our self-service Windows 365 subscription that's directly with Microsoft (onmicrosoft.com), and there aren't any other ways to sign in. Everything I can find online directs me to contact support from the admin dashboardβwhich I can't access because I can't sign in. It's extremely frustrating that Microsoft doesn't make it easy to contact support in this case. Thanks in advance if anyone can point me in the right direction!Solved3.1KViews0likes7Comments
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