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Magskillz
Copper Contributor
Joined Jun 29, 2023
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Re: Missed calls are not shown on history that came through call queue
Hey everyone! I just wanted to let people know who are experiencing the frustration that is having a call queue that doesn't record missed calls that I was able to find a workaround. If you create an Auto Attendant and assign it a resource account with a phone number, you can have that Auto Attendant reroute the call immediately to one individual user. Then, have that individual user's forwarding rules set to route a call that is not answered by them to a "Call Group". Add all necessary users to the call group and set the group to either receive the forwarded call simultaneously or sequentially. What this ultimately does is route a mainline/call queue phone number to an single user's Teams phone number and Teams recognizes that it should always record a Missed Call if a call is directed to the user specifically. I know it's a rather janky solution, but I was able to set this up for a branch in our company and they prefer this option compared to no Missed Call records at all. I hope this helps for some people out there!9.9KViews2likes0CommentsRe: Now in public preview: Detailed call history
Hey everyone! I just wanted to let people know who are experiencing the frustration that is having a call queue that doesn't record missed calls that I was able to find a workaround. If you create an Auto Attendant and assign it a resource account with a phone number, you can have that Auto Attendant reroute the call immediately to one individual user. Then, have that individual user's forwarding rules set to route a call that is not answered by them to a "Call Group". Add all necessary users to the call group and set the group to either receive the forwarded call simultaneously or sequentially. What this ultimately does is route a mainline/call queue phone number to an single user's Teams phone number and Teams recognizes that it should always record a Missed Call if a call is directed to the user specifically. I know it's a rather janky solution, but I was able to set this up for a branch in our company and they prefer this option compared to no Missed Call records at all. I hope this helps for some people out there!
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