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nblake54
Copper Contributor
Joined Mar 15, 2023
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Older emails getting archived
I have an user that wants to have all emails accessible in the outlook with out having to go to online archive. I have set the account to download all past emails, have checked to make sure auto archiving is turned off. Outlook will download all older emails for about 2 weeks and then they disappear and I will have to toggle the download all past emails again for it redownload all the past emails. Currently that is not even working and we are having to go into the online archive and import all emails to the desktop Outlook. Is there a way to make this stop. We have a retention policy of 10 years. Once it reverts back the user can only go back about 2 years.Solved281Views0likes1CommentShared mailbox issues
I have created a new shared mailbox, one of the users that I have delegated full access to and send access to, cannot send from it. I have verified with 2 other users that they can send from the address. I'm wondering if there is a setting in outlook that I am missing. When I try to send an email from the users account and select the shared email address as the from, I get an email back saying they do not have permission to send from that account.833Views0likes2Comments
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