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ViliusG
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Joined Jul 12, 2022
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Re: Authentication prompts when opening a document
Any detail on this would be appreciated, as I believe the registry entries will keep re-appearing until this is sorted at the source. Which files have you excluded? I could ask our Exchange admin to take a look at the defender settings, rather than troubleshooting just for our site.8.8KViews0likes0CommentsRe: Authentication prompts when opening a document
Egnyte seems to be an optional Office integration, however no idea why it keeps popping up as we never even looked at using it. I keep a group policy on that mods the registry files - that seems to have worked rather well so far, I believe only had 1 or 2 users that reported the proxy prompts since implementing, both of which were result by a simple gpupdate.9.2KViews0likes0CommentsRe: Authentication prompts when opening a document
Surreptitious After weeks of digging I believe I found the source of the prompt issue: On an affected machine open up Registry Editor and navigate to: "HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\ServicesManagerCache\ServicesCatalog" In our case I found these entries to be the culprit: TP_BOX_BETA TP_BOX_2 TP_EGNYTE_PLUS I've simply deleted these entries and the prompts immediately stopped on my own machine. In my instance most of the users were affected, so I created a GPO that would modify(delete) these entries upon user login - not had a report of the prompts since. As a safety measure I've also disabled the "Optional Connected Services" for Office users in the Trust Centre\Privacy settings. Our environment is a mix of W10/W11, Citrix (Server 2012 R2) users. How I found the solution: After days of digging around in the Office suite settings, our network settings and not getting anywhere with our network support guys I thought I'd check the registry to see if anything pops up relating to storage.googleapis.com & cdn01.boxcdn.net, that's how I stumbled upon those entries. Hope this helps as I've been lurking this thread for weeks now hoping for an answer. V.9.6KViews1like6Comments
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