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Chris98072Gb
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Joined May 25, 2022
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Re: Unable to add Brother printer / Registration timed out
Jimmy_Wu Additional information on the printer configuration required during this workaround period (Feb 02, 2023 -> ??). The Brother MFC printer setting "TLS Settings > TLS Protocol (Client)" must be set to the default value of (TLS 1.0/1.1/1.2) to successfully collect print jobs from the Universal Print Services. We find that setting this value to "TLS 1.2" will cause the connections to fail and jobs to remain stuck in the "Pending" or "Processing" state in the UP dashboard. -Chris2.4KViews0likes1CommentRe: Unable to add Brother printer / Registration timed out
Hi Jimmy, This is great news, thank for the quick update and your continued attention to this issue. I'm pleased to hear this incident might help improve the change messaging and coordination with partners in the future. Cheers, -Chris6.2KViews0likes0CommentsRe: Unable to add Brother printer / Registration timed out
+1 Adding the connector service is not an option for impacted UP ready devices. Per Brother support team, this outage affects the entire series of printers. MS: What level of service & support should customers expect for "Universal Print Ready" service outages? Here we are at day 10 of the outage, and the "Universal Print" service health is still green on the M365 dashboard. May we have an M365 Service Health incident for this?6.6KViews1like0CommentsRe: Unable to add Brother printer / Registration timed out
Same here. Packet capture shows periodic TLS connection resets from MS side after initial handshake. Confusingly, MS support team was provided with a packet capture sample showing this, they advised their SME found nothing wrong with it. 😕6.8KViews1like0CommentsRe: Unable to add Brother printer / Registration timed out
Perhaps related to this issue. Sometime over the MLK weekend Jan 13, 2023 - Jan 15, 2023, both of our Brother Universal Print Ready registered printers stopped running print jobs from Universal Print. All print jobs sent by users are shown as received by Universal Print in the Azure portal with status = "Pending", however the printer fails to pull the jobs from the service. I have a case open with Microsoft. We completed client and portal troubleshooting as well as a review of a network trace. The latest instructions from Microsoft support is to contact the vendor (Brother). The printers Universal Print service status shows the following error codes: Connection Status Connection Error (ECODE:0x02,0x52000049,12,11010) Also found this status today after a network reset Connection Status Connection Error (ECODE:0x02,0x7100001C,12,11010) On the phone with Brother now...6.9KViews1like2Comments
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