User Profile
ps_alisto
Brass Contributor
Joined May 02, 2022
User Widgets
Recent Discussions
Re: Remote assistance with Quick Assist is changing
Thanks for the reply. The article that you referenced indicates that "the Microsoft Store for Business and Microsoft Store for Education will be retired in the first quarter of 2023". It seems like the options described in the referenced article require deployment tools that we do not have in place. I may have to hire a consultant to explore those options. This is so frustrating. The native app just worked. Unfortunately in the case of business users, they cannot install the app themselves because it requires admin rights and we do not give users admin credentials. Isn't there a way to simply update the native Quick Assist feature through Windows Update? Alternatively (although less desirable)—If the MS Store version of the app were not user-specific, it might be far more practical to get it installed in advance.63KViews10likes0CommentsRe: Remote assistance with Quick Assist is changing
How is this exciting news? This is a big problem for our company. The version of Quick Assist that came natively installed with Windows 10 was great because we could instantly provide assistance to anyone with Windows 10, regardless of whether it was their home computer or their work (domain-attached) computer. We could simply have them launch Quick assist and then give them a six-digit support code (Very simple). Not only does the new version require per-user installation from the Microsoft Store, but the installation requires admin rights. Yikes! Is there a mechanism for deploying the new version to all users on all machines? A simple GPO deployment would be preferred. Maybe an MSI could be made available? I am a one-man IT department managing roughly 70 Windows PCs and do not have any type of more sophisticated software deployment mechanism in place. I am hoping that some simple solution is in the works to replace what seemed like an ideal solution that has now been taken away. Thanks -paul64KViews34likes10Comments
Recent Blog Articles
No content to show