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iboxmsft
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Joined Feb 16, 2022
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Impossible to login my business account
Hi everyone, here is what happened to my account: last year I created a One Drive business account, for that I had to create a Microsoft email: mailto:email address removed for privacy reasons I activated 2FA with my phone number A In December, I sold my phone and forgot the 2FA as I was still able to access my OneDrive (Remember me option) Now when the 2FA prompt happened, I realised I didn't have the 2FA but also forgot my OneDrive password as I never use this specific email Meanwhile I aksed Microsoft support from my personal email, to disconnect my 2FA from my business account, which they apparently did but then told me, when I realised I still could not log in, I should raise the request from the business account, except I can't access it Now I am stuck as I can't access this account online. I can't recover my password (https://account.live.com/password/reset), message "We don't recognise this one" update 2FA, as I need the password call them as Microsoft contact number never finds an available agent, spent 4 hours waiting last week... Would you have an idea to help me? I simply need to access my documents...Solved
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