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Jeff_Hicok
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Joined Feb 07, 2022
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Re: Forward calls from Call Queues to external number defined in Microsoft Teams
justanotherday In your call queue you can forward it to a external number is no one answers the call queue. Now this also assumes if no one answers you only want it to be forwarded to one persons external number.6.3KViews0likes0CommentsRe: Forward calls from Call Queues to external number defined in Microsoft Teams
give it up to 24 hours. I have seen some changes take minutes and other take a day plus before it replicates the changes. Also make sure you resoureaccount has the direct routing policy asinged to it.26KViews0likes1CommentRe: Forward calls from Call Queues to external number defined in Microsoft Teams
marienas It was all done through the teams admin center, and the users Team client, You send it to the users account and then the user set their teams client to forward to external number. You could do the same thing by sending it directly to external number28KViews0likes0CommentsRe: Forward calls from Call Queues to external number defined in Microsoft Teams
My issue was fixed by applying my pstn direct routing policy to the call queue resource acount. Then I could forward it to an external number via teams client setting or direct via call queue settings. If you weren't using direct routing you would need to apply a calling plan29KViews0likes3Comments
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