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w4lter
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Joined 4 years ago
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Re: Headsets plays dial tone sound
we provide to our users now following workaround: teams web version. the jabra usb dongle show in normal state a violet led (indicates teams is running) which blinks when you have a notification. now, with the first call/meeting the dongle does not change back to the violet led light, it stays on the green/red light which indicates a ongoing call. and this cause the dial tone in skype for business. is there a official way to do a rollback of the teams version just for a test, that the latest teams version (released 27.01) is our problem? there are no usb-blocking policys active on the devices.14KViews1like1CommentRe: Headsets plays dial tone sound
same issue also in our org since a few days - must be related to a windows/office update. we are using s4b onprem and teams in island mode with various jabra headsets (evolve 40/60, evolve2 65, etc) the only real workaround atm is to disable the HID-compliant headset in Device Manager... of course afterwards you loose the controls with the headset (volume, call pickup, etc...) there is also a reddit post there: https://www.reddit.com/r/MicrosoftTeams/comments/10qsr7p/skype_for_business_continuous_dial_tone_after/14KViews1like0Commentsincoming caller ID with Response Group showing number from previous call (PSTN only!)
Dear Community, we are facing a issue since about 11/2021 that incoming calls through RGS showing the false number. users only get the last telephone number from the previous call with new calls. all log files (like reporting database, or local s4b logs) are showing correct telephone numbers to the calls. only the S4B Client itself shows the previous caller id on an active call. the "standard" troubleshooting steps are already done (like clearing cache, etc...) - but this does not help. the problem seems similar to following threads: https://docs.microsoft.com/en-us/answers/questions/278753/incoming-caller-id-with-response-group-showing-sam.html https://docs.microsoft.com/en-us/answers/questions/520062/caller-id-issue-when-a-call-is-received-to-a-respo.html does anybody have similar issues...? or better, are there some solutions? overview: S4B 2019 Standard with May 2021 Update Office 365 semi-annual channel (so version 2021) s4b client: 16.0.13801.21148 We will try to update to the latest S4B Server Update (12/2021) because there are many fixes... but there is nothing in the change log which indicates a fix for this issue. Thanks!S4B Client crash when conntected trought celluar connection
hello, i'm having a strange issue with a users notebook, maybe you guys have some tipps for me what we can try. skype for business is crashing (starting, logon, crash) when the notebook is only connected thought celluar connection. if the user is switching e.g to a wlan connection or lan connection skype is starting working again without issues. when the user disconnects from wlan/lan and start again to work with the celluar connection, skype is crashing again. all other applications are working with celluar connection with no issues. we've tried to clear the s4b cache, we have also tried to repair the o365 pro plus installation. of course we also have updated the wwan drivers. Lenovo T15 Gen1 Windows 10, 21H2 O365 ProPlus 2102 (Build 13801.21106) event log entry: Name der fehlerhaften Anwendung: lync.exe, Version: 16.0.13801.21092, Zeitstempel: 0x61b7a503 Name des fehlerhaften Moduls: OLEAUT32.dll, Version: 10.0.19041.985, Zeitstempel: 0xfc8f0d5b Ausnahmecode: 0xc0000005 Fehleroffset: 0x0001cdf2 ID des fehlerhaften Prozesses: 0x337c Startzeit der fehlerhaften Anwendung: 0x01d81750bb744dce Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\OLEAUT32.dll Berichtskennung: 29652811-67c2-4de0-b22c-729613596b8c Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist:619Views0likes0Comments
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