User Profile
spookytay
Copper Contributor
Joined 4 years ago
User Widgets
Recent Discussions
Re: Outlook Favorite Folders and Calendar Groups not syncing from Exchange Online
BenHendricksWC It may still work for you. I had turn off "cached exchange mode" for all my users as a temporary work around to get things synced across all users. I had to turn it back on to do the fix. If your users have it enable, which I assume they do, it may still work. Just skip the step of turning it back on.15KViews0likes3CommentsRe: Outlook Favorite Folders and Calendar Groups not syncing from Exchange Online
MartinHolstDk BenHendricksWC Here's what I did and so far and it's working. I tried this fix before, but I didn't wait it out long enough for it to work, kept thinking Outlook froze after 20 minutes, and I would kill the process. Here's what I did. I had all users turn "Cached Exchange Mode" back on, and under "Cached Exchange Mode Setting" made sure all the check boxes were checked. I also turned off "Shared Calendar Improvements" (not sure if this step is necessary, but I did it just to make sure) Restart Outlook, then go to your public calendar properties, click on the Synchronization tab and check the "Statistics for this folder" Make a note of the last sync date, mine was Jan 4, 7 days ago) Click on the General tab, and click "Clear Offline items" (This is where I didn't wait long enough) Wait for the process to finish, it will freeze windows, and look like Outlook is frozen, but it's not. Depending on the size of the calendar will determine how long it takes, I had to do two calendars, one took about 35 minutes and the other only 10), Even if the window comes up that it's finished and Outlook is still frozen, keep waiting, it's not done yet, but will be eventually. Once Outlook is finished and it's unfrozen, you can restart Outlook Go back to the public calendar properties, click on the synchronization tab, and check the last sync date, it should be current and you should be good to go at this point. If you have more than one public calendar like I do, just repeat the steps for each one. I also turned "Shared Calendar Improvements" back on for each user. So far I've only tested minimal, but we can post something to the calendar and it will sync up with all the other users now.15KViews0likes5CommentsRe: Outlook Favorite Folders and Calendar Groups not syncing from Exchange Online
All of our users are having the same issue, started with a few users on Jan 4, now every user is affected by the next day. You can add stuff and it will sync to the server, but it will not sync back down to other users. You can see the added items in OWA, but not on the local PC outlook app. I also contacted a 3rd party IT support company to help, since I did all the fixes you listed and some with nothing fixing the issue. After talking with the company, they too were having customers with the same issues. Looks to me it's server side related and not the local machine. We had to temporarily put all users to not cache public folders and turned off Cached Exchange mode. It's a workaround, but it's EXTREMLY SLOW working in Outlook for all users. I hope this issue is fixed soon. MartinHolstDk15KViews1like0Comments
Recent Blog Articles
No content to show