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matte1990

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Joined Jul 09, 2021

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Re: Teams auto answering while in a call?
I agree, it is definitely not perfect, and you are correct, an account with Teams admin center access would need to make the change. I am honestly shocked MSFT hasn't integrated this option into the Teams native client by now.
Jan 26, 2022 Place Microsoft Teams
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Re: Teams auto answering while in a call?
Chago118 This only works if you never want to receive voicemail. At least with the busy on busy when in a call setting, it will route to voicemail and use the Teams application settings set by the user on their client.
Jan 25, 2022 Place Microsoft Teams
30KViews
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Re: Teams auto answering while in a call?
Check the busy on busy setting under calling policies in the Teams admin center. The unanswered setting allows the user to send incoming calls straight to Voicemail.
Nov 24, 2021 Place Microsoft Teams
32KViews
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Re: Teams auto answering while in a call?
We tested this within our network and it works. Create a calling policy in your Teams admin center, set the "Busy on Busy when in a call" setting to "Unanswered". Rather than users having a call auto-answer, their call settings will now dictate what happens, you can set the unanswered setting to forward to voicemail. They will receive a missed call notification, and the incoming caller will have a chance to leave them a voicemail. This seems to be the best solution here, please let me know if you had the same experience or not. -Matt
Nov 02, 2021 Place Microsoft Teams
31KViews
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Re: Teams auto answering while in a call?
vmetairie That will not work unfortunately, I mean, it does work, but that isn't a good long term solution. I found within the TEAMS admin center, "Busy on busy is available when in a call". Our plan is to enable a calling policy (set to unanswered) for a test user that has this setting enabled (it's disabled by default). If you don't have a MS rated headset and instead are using one for UC, you may be experiencing a similar issue. We have UC headsets so the default setting is causing some of our headsets on both bluetooth and PC to connect automatically to incoming teams calls. Turning on the routing rules at the user level should give them the ability to bypass this at the Teams application level (in theory). We haven't tested yet, but I plan to update this thread when we do and have results.
Nov 01, 2021 Place Microsoft Teams
32KViews
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1Comment
Re: Teams auto answering while in a call?
vmetairie Unfortunately, the users need to be connected both by phone and PC, but I had a similar thought as I have seen this mentioned in other threads about this topic. Thanks!
Jul 13, 2021 Place Microsoft Teams
35KViews
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3Comments
Re: Teams auto answering while in a call?
PF-ITI I have several users experiencing the same issue and I can say that we checked the firmware for both Jabra Engage 65 and Jabra Evolve 75 (we have multiple headsets experiencing this), and while the settings differ between devices, the only auto answer option was actually an auto-reject instead. I don't believe this is always a setting like seen in other threads. This seems like it may be isolated to people using Teams on their PC and mobile for work. I don't have much to confirm at this time, but people are still having this same issue you were having.
Jul 09, 2021 Place Microsoft Teams
35KViews
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5Comments

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