Forum Discussion
The survey - bother - is today every time you log in!
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The survey will only come up once every 90 days, unless you view the site from multiple locations with a different IP address and clear your cookies.
If you are seeing it more than that then please record the times and the device you saw it on and send it to me in a PM and I will ask our engineers to look into it.
Its probably worth noting this is the first time we have run the survey since the end of March 2020 so we are trying not to be overly intrusive with it.
Community Manager
The survey pops up for the first 10k users every 90 days, however - and this is a big however - the survey doesn’t automatically connect to a user, it instead connects to devices using cookies.
So if you login from multiple devices you will possibly see it multiple times in one month, or if you login in-private, in guest mode or you clear your cookies then you may also see the survey multiple times.
So why do we do the survey every 90 days? The primary reason for this is to allow us to capture how views, opinions and issues change over time. We can thus identify what we change or what content was published that had that effect.
Unfortunately there is no way to opt out of the survey permanently, such an option would decrease the effectiveness of the survey and the scope of its coverage.
Thank you for the clarification, I request consider associate it with user ID too. For example, if I fill up the survey, it won't ask me to do it again like if I am using a different device. Also, please consider improving the user experience. It locks he screen, and it is like STOP and fill the survey.
- Hi Allen,
Thank you for the clarification, I will keep that in mind but hope to consider my feedbacks in the future. - Allen
thanks for the feedback, the survey is one area of the community we can not make many changes to and we certainly can’t connect it to an individual user, it’s just not architected that way.
The platform we use is undergoing a bit of an overhaul during this fiscal year and we may have extra ability to control the survey after that. I will of course keep your feedback for that refresh and see what we can do at that point.
