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New Contributor

We are pleased to announce the availability of spare parts to assist enterprise customers to remove or replace SSD drives on Surface Laptop 3 (“Customer Repairable Units or CRUs”). This includes rubber feet (aka non-skid foot pads), cover screws that secure the chassis, and the single screw attached to the removable SSD (rSSD).

 

Global CRU availability

CRUs have been available in the U.S. and Canada since early August. Beginning September 15, commercial customers in the following countries can also place orders through their Surface Authorized Device Resellers: Australia, Austria, Bahrain, Belgium, Bulgaria, China, Croatia, Czech Republic Denmark, Estonia, Finland, France, Germany, Greece, HK, Hungary, India, Ireland, Italy, Japan, Korea, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, UAE, & U.K.

 

 

Customer repairable units

Parts are available in the following configurations:

Feet only

Bulk packages containing 30 sets of 4 feet are available in the following SKUs:

  • Black. SKU #: 17M-00005
  • Silver. SKU #: 17M-00006
  • Teal. SKU #: 17M-00007
  • Sandstone. SKU #: 17M-00008

 

Cover screws only

  • Bulk package containing 30 sets of 4 screws. SKU# 17M-00009

rSSD screws only

  • Bulk package containing 30 rSSD screws. SKU# 17M-000010

Removal instructions

Please note that only skilled IT technicians should attempt rSSD[1] replacement.

 

[1] Microsoft strongly recommends that only skilled technicians following Microsoft’s instructions perform rSSD replacement. Always use caution when undertaking do-it-yourself repair or replacement activities. Microsoft is not liable for damage to your device or any injuries sustained if you fail to follow this guidance. Further, any resulting damage to the product will not be covered under the Hardware warranty or Extended Service Plan. Depending on the service plan that you have selected, there may be a fee if you return a non-functional device without the original SSD. For more details on the service plan, features, and benefits of the coverage, please visit here for a copy of the Microsoft Complete terms and conditions.

 

1 Comment
Visitor

@John-Kaiser 

Hi - are these parts available in smaller quantities for end users who might want to swap the SSD for a 1TB unit at home?

None of the above SKUs are showing up at authorized re-seller websites. Should they be listed there?