Modern device strategy for Healthcare providers
Published Apr 03 2023 07:31 AM 5,309 Views

Healthcare has been on the leading edge of a transformative time. To deliver more flexible and personalized care, caregivers must be able to connect virtually with patients and virtual care teams more than ever before. They need modern devices and digital apps to improve the collection accuracy and security of patients’ medical records and reduce time spent on paper-based processes and administrative activities.


With some roles supporting healthcare processes from home, healthcare providers raced to enable digital tools such as Microsoft Teams[1] to empower employees to work from anywhere. Patients have also become more digitally sophisticated, wanting more personalization and consistent experiences. All this creates new requirements for in-person, mobile, and virtual patient interactions, encouraging some organizations to update their hardware to better support telehealth, increase employee productivity, enhance collaboration between virtual care teams, and provide greater flexibility for meeting various working styles. These benefits can empower healthcare providers to deliver better quality care.


Here's how Surface devices benefit key healthcare roles, from nurses & mobile caregivers to physicians, and hospital administrators.


Nurses and mobile caregivers

Nurses and mobile caregivers face tremendous challenges in providing personalized care and support, staying productive, updating records accurately, and reacting quickly to changes in patient conditions.


Surface Go 3: Laptop-to-tablet flexibility that goes anywhere

With Surface Go 3, nurses and mobile caregivers take advantage of the best Microsoft experiences, enabling them to:


  • Carry the device around all day thanks to its lightweight design, extended battery life and form factors to quickly switch from a laptop to a tablet and back. Patients can quickly complete and sign digital forms using a Surface pen* on a high-definition PixelSense™ touchscreen.
  • Run full-featured desktop apps using powerful processors, Windows Pro OS, and optional LTE Advanced connectivity.[2] Quality speakers, mics, cameras and Microsoft Teams* combine to facilitate collaboration with caregivers at other locations.
  • Do more with Designed for Surface® accessories* such as durable healthcare cases from UAG and wall mounts from The Joy Factory.

Surface Go 3.png

Surface Go 3 for Business


Using a Surface Go 3 as a patient room display provides a secured digital display mounted outside the patient room door or near the patient bed. Increase care quality and patient experience while helping simplify staff workflows and create a cohesive environment across the healthcare facility.



Physicians face many challenges in their daily work, such as accessing patient information from anywhere, managing teams of healthcare professionals, coordinating with specialists to determine the best treatment plans for patients, and documenting and storing patient data securely. These challenges require physicians to have reliable and efficient tools and systems to support their decision-making and communication processes. Physicians also need to keep up with the latest medical knowledge and best practices to provide high-quality care to their patients.


Surface Laptop 5

With Surface Laptop 5, physicians have the computing power to run medical applications, view x-ray images in brilliant detail, and securely handle patient data, whether working from the office, hospital floor or home. Hardware designed to work with Microsoft Teams helps ensure effective patient communications during telehealth visits and collaboration with specialists during care team calls.


With Surface Laptop 5, physicians can take advantage of the best Microsoft experiences, enabling them to:


  • Move quickly between patients with Surface ultra-portable design, extended battery life[3], and reliable Wi-Fi 6. Engage intently while using keyboard, pen, or dictation to take digital notes during patient visits.
  • Run critical business apps, imaging software, and communications apps concurrently without sacrificing mobility. Look and sound great on every Microsoft Teams* call with high-end cameras, optimized microphones, and built-in Omnisonic speakers.


Surface Laptop 5.png

Surface Laptop 5 for Business


Hospital administrators

Hospital administrators have a demanding and complex role that requires them to balance multiple objectives and stakeholders. They need to oversee the health of the business and the well-being of patients, analyze trends and financial models, collaborate with geographically dispersed colleagues and partners, and ensure that sensitive organizational data stays secure from unauthorized access or breaches.


Surface Pro 9 with 5G

For hospital administrators, Surface Pro 9 with 5G enhances productivity and collaboration with a built-in high-resolution 5MP front-facing camera and 10MP rear-facing Autofocus Camera, Background Blur, and Voice Focus (with noise cancellation) while making use of the Windows Studio Effects pack.


Using Surface Pro 9 with 5G, hospital administrators can take advantage of the best Microsoft experiences, enabling them to:


  • Effectively collaborate on every Microsoft Teams* call with high-end cameras, optimized microphones, built-in Omnisonic speakers, and advanced AI. Stay connected with Wi-Fi 6 or 5G[4] connectivity.
  • Run enterprise software and reporting models without sacrificing mobility. View and share budget reports and strategic plans in stunning detail with PixelSense™ touchscreen displays and digital pen input.


Surface Pro 9 with 5G.png

Surface Pro 9 with 5G for Business


The Surface Pro 9’s multi-touch displays are ideal for streamlining the patient check-in experience. Surface Pro 9 can help healthcare facilities create patient-centric digital experiences while also reducing manual, redundant intake tasks for staff. Complete the patient check-in solution with accessories from our Designed for Surface partners.


Layered Security with Microsoft Surface

Healthcare providers need secure devices, and Microsoft Surface devices provide advanced security out of the box with tightly integrated hardware, software, firmware, and identity protection layers. Microsoft uses a layered security approach, with chip-to-cloud security that includes chips and components maintained by Microsoft, factory security protocols and inspections, Advanced Windows Security features enabled by default, and comprehensive remote management controls. [5]


Surface powered by Microsoft 365 also helps improve enterprise security by simplifying IT operations through its Enterprise Mobility and Security (EMS) platform, which includes products such as Windows Autopilot, Azure AD, and Microsoft Intune. In addition, Secured-core PCs, now available on select Surface devices, are designed to elevate the benefits of Windows 11 security, providing additional hardware and software protection for employees that handle the most sensitive data in your organization.


Advanced Deployment and Management

IT teams need a modern approach to device management, one that seamlessly integrates all components, from the chip to the cloud. Surface has been designed with built-in support for simplified modern management of the entire device lifecycle.


Windows Autopilot automates all stages of the device lifecycle, both for IT and users. A Surface device can go straight from Microsoft to the end user completely configured. Surface devices are purpose-built for zero-touch deployment and optimized to provide straightforward, friction-free, and powerful interoperability with the diverse collection of Microsoft 365* capabilities.


Every Surface component, from firmware to Windows 11 policy settings, can be managed by Microsoft Intune* and updated via Windows Update for Business. Using Intune, IT can also wipe a device clean, whether it was lost or stolen or assigned to a different user. After a wipe, the device is reset to the out-of-box experience, at which point proper credentials are once more required for setup if the device is redeployed. Surface Management Portal is a new centralized solution for IT admins to self-serve, manage, and monitor Surface devices at scale in Intune.


Microsoft Cloud for Healthcare

Microsoft Cloud for Healthcare brings together trusted capabilities to customers and partners that enhance patient engagement, empower health team collaboration, and improve clinical and operational data insights to improve decision-making and operational efficiencies. Microsoft Cloud for Healthcare makes it faster and easier to provide more efficient care and helps ensure the end-to-end security and compliance of health data. Simply put, Surface delivers a fully modernized endpoint to power Microsoft Cloud for Healthcare.


To learn more, please visit Microsoft Cloud for Healthcare | Microsoft


HIMSS 2023

Are you heading to HIMSS 2023 on April 17-21, 2023? Visit the Microsoft Booth located in Hall A #1201 to speak with our Surface Healthcare experts and see how our Surface devices can be used for patient check-in kiosks and patient room displays.


Join the Microsoft Surface team for an MTC tour on Wednesday, April 19, 2023 from 3:30pm – 5:30pm CT at the Microsoft office in Chicago during HIMSS 2023. Learn how Surface can help healthcare teams stay securely connected and increase productivity while caring for patients. Limited spots available. Register today.


To learn more about Surface for Healthcare, visit Industry Solutions - Microsoft Surface for Business




[1] Sold separately. Software license required for some features.

[2] Service availability and performance subject to service provider’s network

* Sold separately.

[3]  Battery life varies significantly based on usage, network and feature configuration, signal strength, settings and other factors. See for details.

[4] 5G not available in all areas; compatibility and performance depends on carrier network, plan.

[5] Some features require software license, sold separately

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‎Apr 02 2023 07:22 PM
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