New Microsoft 365 Business Voice Partner Playbook
Published Mar 31 2021 08:00 AM 8,666 Views

Small and medium businesses (SMBs) continue to embrace remote work, putting IT partners at the forefront of rolling out their customers’ digital transformations and opening new opportunities to integrate voice services into Microsoft Teams.


With Microsoft 365 Business Voice, partners have an all-in-one communication solution that brings together calling, chat, and meetings into a single app – Microsoft Teams. Business Voice is a cloud-based phone system specifically designed for businesses with 1-300 employees, which provides SMBs with secure, reliable, and rich calling capabilities, simplified management, and reduced costs.


The Microsoft 365 Business Premium Partner Playbook is a one-stop content and training hub to assist IT partners in building a profitable managed services practice with Business Voice.
It includes practical, step-by-step guidance and enablement resources across all phases of the partner journey, from understanding the opportunity, sales and technical training, to marketing and deployment tools.


Playbook steps.png

The playbook includes:

  • Practical guidance on developing profitable managed services offers
  • Technical enablement and checklists from Microsoft experts
  • Sales guidance and tools to help partners drive customer conversations 
  • Handy IT checklists and deployment guidance
  • On-demand readiness webinar with recommended practices from Microsoft experts

Get the Partner Playbook at


Microsoft 365 Business Voice product licenses now available for partners

Microsoft 365 Business Voice product licenses are now included for partners with the Small and Midmarket Cloud Solutions competency, Office 365 services option, in the markets where Business Voice is available.  Learn more about your Internal Use Rights (IUR) benefits and how to activate them in Partner Center.

We believe these resources will help our IT partners in their journey to build a managed services practice with Business Voice.  If you have any recommendations or needs for additional enablement and training, please
share them with us.

Version history
Last update:
‎Mar 31 2021 09:00 AM