Forum Discussion

Jarrod Graham's avatar
Jarrod Graham
Copper Contributor
Mar 23, 2018

Skype Room Systems on Logitech smartdock. Completely locks up.

We have had a multitude of issues with the Smartdock/SRS we purchased to demo/test.  We purchased the package from Logitech with the Surface pre-imaged, so we did not image ourselves. Currently the d...
devices
Skype for Business
Skype Room Systems
davoz's avatar
davoz
Copper Contributor
Apr 11, 2018

These issues are all related to Microsoft's automatic updates.  Until they remove the SRS devices from their regular consumer update schedule (automatic/mandatory) and put them on a server update schedule (optional), these issues will continue and you should steer clear of the SRS/Surface Pro/Smart Dock platform.  Supposed to be high availability devices and they treat them like something you bought at Best Buy...

 

We've been going through this for a year now.  We finally had a stable version - .16 - after six months of headaches.  We disabled Windows Update, only enabling it on all the devices for a weekend to install updates once they were tested on a single unit and deemed acceptable.  What does Microsoft do?  Push out another update that removes the ability to disable Windows Update/Microsoft Store ... now our machines are bricking again.  Complete amateurs running Microsoft now.

 

If it helps, here is the latest Logitech firmware for the dock display issues:  http://support.logitech.com/en_us/product/smartdock/downloads  I just installed it on a machine that's been freezing but not enough time has passed to verify anything.