Forum Discussion

Gyslainh's avatar
Gyslainh
Copper Contributor
Dec 13, 2018

Skype Room Systems Black Screen

So i downloaded a script (version 1.4.1) from Microsoft for SRS auto install, and created a USB key with my 1803 Windows 10 Enterprise Media.

 

I'm installing this on a Surface 2017, and the installation goes well.  But after the installation it boots in the the skype account and i asked to cancel the config, as we are configurating this in distance

 

But the problem is as soon as i go into the skype account a 2nd time, the screen is black and i don't have access to anything exept CTL ALT DELETE

 

Please help!

Skype for Business Adoption

2 Replies

  • AlexanderHolmeset's avatar
    AlexanderHolmeset
    MVP
    Dec 19, 2018

    So you see things on the display when pressing CTRL+ALT+DELETE?
    What if you press Windows+P and try difrent displaymodes?

    • Gyslainh's avatar
      Gyslainh
      Copper Contributor
      Dec 31, 2018

      Hi sorry for the delay

       

      Here is what I found

       

      If the Surface is powered off, the next time i open it up, the skype account will have a black screen, all i can do is CTRL-ALT-DELETE and i can log off the session (the admin account works)

       

      If i want to log back in the skype account, I have to boot with a USB keyboard and press the Shift key, that way the skype account will log fine and it will be fine until the next time the surface gets powered off.  (which would suck with a power failure)

       

      The surface is inside a logitech Smarthdock, but the problem happens also if the surface is on it's own.

       

      So i don't know if my installation USB key is bad or if something else happens