Forum Discussion

Gyslainh's avatar
Gyslainh
Copper Contributor
Dec 13, 2018

Skype Room Systems Black Screen

So i downloaded a script (version 1.4.1) from Microsoft for SRS auto install, and created a USB key with my 1803 Windows 10 Enterprise Media.   I'm installing this on a Surface 2017, and the instal...
Skype for Business Adoption
AlexanderHolmeset's avatar
AlexanderHolmeset
MVP
Dec 19, 2018

So you see things on the display when pressing CTRL+ALT+DELETE?
What if you press Windows+P and try difrent displaymodes?

  • Gyslainh's avatar
    Gyslainh
    Copper Contributor
    Dec 31, 2018

    Hi sorry for the delay

     

    Here is what I found

     

    If the Surface is powered off, the next time i open it up, the skype account will have a black screen, all i can do is CTRL-ALT-DELETE and i can log off the session (the admin account works)

     

    If i want to log back in the skype account, I have to boot with a USB keyboard and press the Shift key, that way the skype account will log fine and it will be fine until the next time the surface gets powered off.  (which would suck with a power failure)

     

    The surface is inside a logitech Smarthdock, but the problem happens also if the surface is on it's own.

     

    So i don't know if my installation USB key is bad or if something else happens