Forum Discussion

Mike Essen's avatar
Mike Essen
Copper Contributor
Jan 31, 2017

Call Queues Preview

Good Afternoon -- I've been attempting to create our first experimental Call Queue for the past two days.   I've listend to the Call Queue preview broadcast but still cannot seem to get any agents in...
preview
Mohamad Saleem's avatar
Mohamad Saleem
Icon for Microsoft rankMicrosoft
Jan 31, 2017

Hi Mike, we have a known issue (for now) of 24hrs delay in DL replication. Is this DL created within 24hrs ?

Also would be great if you could open a support case through online protal, one of our engineer will work with you on this.Thanks!

  • Mike Essen's avatar
    Mike Essen
    Copper Contributor
    Feb 01, 2017

    Thank you!   It was a DL created within the past 24 hours.   I'll try again later today, and if it doesn't work then I'll follow up with a Support Ticket.

     

    Mike

    • David Przywara's avatar
      David Przywara
      Copper Contributor
      Feb 22, 2017

      Hi Mike,

       

      Looks like I'm getting the same issue as you with my first call queue and DL. I found your post and have waited 48 hours but no change. Is a support ticket required to fix the issue, or did you do something differently?

       

      Thanks,

      Dave

      • Mohamad Saleem's avatar
        Mohamad Saleem
        Icon for Microsoft rankMicrosoft
        Feb 22, 2017

        Hi David, Please open a support ticket for quick resolution. Thanks!