Forum Discussion
Joe Doe
Mar 07, 2018Copper Contributor
Skype for Business Mac Client version 16.15.166 crashes every time on start
Today the latest version of SFB, 16.15.166, started crashing upon starting up. From what I can see on the detailed crash report the problem is related to an Secure HTTP (HTTPS) issue since that threa...
Greg Marts
Apr 30, 2018Copper Contributor
Running MacOS 10.13.4 and S4B client 16.16.102 I was experiencing the S4B app crashing too. I've found clearing app cache solved the problem for our Mac users.
- Clear the Skype for Business cache:
- Log out and quit Skype for Business.
- Go to Finder> press Command+Shift+G> type in /users/<MacUsername>/library > delete the following files:
- Containters > com.microsoft.SkypeForBusiness
- Internet Plug-Ins > MeetingJoinPlugin.plugin
- Logs > LwaTracing
- Saved Application State > com.microsoft.SkypeForBusiness.savedState
- Preferences > com.microsoft.skypeforbusiness.plugin.plist
- Clear the Keychain access.
Open Keychain Access from /Applications/Utilities folder. Delete all keychains starting with Skype for Business.
jane101
Dec 09, 2019Copper Contributor
Greg Marts What if you do not have the Container folder?