Forum Discussion
Polycom VVX 600 and MFA
Actually, it turns out I found the steps that Scott mentioned at the following article -- http://blog.schertz.name/2016/12/polycom-ucs-5-5-for-vvx-phones/.
It looks like the new 5.5.1 software has a 'Web Sign-In' option that Scott mentioned. On my phone I chose 'Sign-In' and was given the option for 'Web Sign-in'. It stepped me through a process with a url and access code that successfully tied the phone to my account.
Now my Polycom phone is working with my Office 365 tenant with MFA enabled.
I've also started having all kinds of issues with this. Some with signing in, if/once I do manage to get signed in, I'm usually signed out overnight as well. What started as a great experience has definitely gone hill quickly, to the point I rarely use the phone anymore b/c I have to sign-in every time I want to make a call (and rarely get calls b/c I'm rarely signed in). Been using the desktop client most of the time now unfortunately. Hopefully they can fix this...
Ben
I went through a multi-day torture session with support trying to use regular username/password sign in on the phone instead of the web sign-in hoping that would fix the login timeout issue. I set up an app password for the phone, but it won't authenticate with that (bad username/password errors) and support finally told me that it's a problem on Polycom's side of things...I usually give up when I reach the "it's someone else's fault" section of the MSFT support workflow chart, so I think it may be a bust.
Just happy that I'm doing this testing before committing to rolling this service out to everyone here!
Thx for the reply. Good luck!