Multiple chats sessions with same contact in S4B window ?

Hi, Braedon:

Thanks for keeping track of us.  I understand your skepticism.  Our target is to release a fix for this to the Insider builds in February.  

The reason why this was delayed earlier in the year was that there is a fundamental disconnect between how IM messages are stored -- as separate conversations in the Conversation History folder of your Exchange mailbox -- and how we want to display them in the UI -- as if it had been one continuous conversation.  The items in Exchange have overlapping messages, links between conversations in certain cases but not others, and other irregularities.  We have looked in the past at how to change the behavior systemically, across the server and all of our shipping clients, but that is a very deep and complex task.  As you have observed, plans on that front have been delayed and then stopped.

Our engineering team is trying to tackle this in a different way.  We have had a lot of feedback internally on their implementation, as various side cases and issues have come to light.  One big concern is the performance of loading a chat window when it involves stitching together various separate and overlapping conversation elements.

I totally understand your skepticism, and my goal is to be transparent with you on progress we are making.  Building software is tricky and prone to unexpected delays, I've shared more details about plans on this than we typically do, for this very reason of having implementation take longer that we first thought and disappointing customers.  I know it has been a long wait to fix a very frustrating experience.  Hang in there, I promise we are actively working on this.

Phil.