Skype Room Systems v2 4.0.18.0 update has been released

Hi Emanuel

Thanks for your quick reply. 

Best regards 

Thor Richard

Hi Thor-Richard Klingen,

I reached out to Polycom and they provided me with the update.

However, just 5 Minutes ago I received a report that the update didn't help on one station.

I'm now setting up a test device at my desk and check, if I can reproduce the problem.

Best of luck,

Emanuel

Hi Emanuel

We have the same issue in Norway, where do i find this update?? 

Best regards

Thor Richard 

SEC Datacom 

Hi guys,

A little update to my comment regarding grainy ingest picture of our Polycom MSR devices for who it may concern:

It was a known issue to the HDMI ingest driver by Polycom, which was updated recently (a few weeks ago).

Our ServiceDesk manually updated the driver with the help of Polycom and the problem was gone.

Best regards,

Emanuel

Emanuel Malacarne

Had the same issue. Is due to the Intel driver. Check that monitor is set on 60Hz. Else update the Intel 620 driver on your device and set output to your screen on 60Hz at display adapter settings.

thanks dan . i have tried and cpu goes up and down .  i think i need to talk to our AV admin as this device have only 4gb memory .

Hi rodelmurex it is recommended that you do not install any additional software on the SRS setup on the Surface but if you need to to comply with internal company policies, you will need to make sure that the memory and CPU requirements are still met for the SRS specifications as excess RAM or CPU usage will affect the quality of the call.

Also be careful as some AV products include a firewall which may interfere with the ports that the SRS application uses.

Thanks,

Dan

question, do you install anti virus on your surface pro beside the windows defender?  

Hi Pavel,

Thanks for the reply.

In that case, I'm confident that it's isolated to Polycom. I'll reach out to them.

Once I find a solution, I'll still upload it here.

Best regards,

Emanuel

Hi Deleted, I have 400+ Lenovo and Logitech Smartdocs installed and have never seen this issue. I think it is Polycom specific. I would check if they have dock firmware updates.