"XYZ has sent you a protected message"

Brass Contributor

Afternoon all,


I'm using AIP to apply a "Confidential" label to certain emails/documents. I'm using the classic client, not the new Unified Labeling. 


In my org, confidential documents shouldn't be shared outside the business, with the exception of our (non-federated & using GSUITE) parent company.


I've set the Confidential label to auto apply co-owner permissions for the parent co's domain.


The problem I have is when I send a confidential file to the parent co, they receive the "XYZ has sent you a protected message" then have to authenticate to open the email.


How do I stop them receiving this message? I essentially want to treat the parent co like any member inside my domain, they receive the email & open it as normal, no "protected message" email, no buttons to click etc.



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