Aug 10 2020
- last edited on
May 24 2021
We are applying a sensitivity label to a PPT files.
The policy requires a use HAS TO apply a label to their document or emails.
When finishing drafting a Power Point file and quite Power Point, it will keep infinitely asking you to save. And... you cannot close Power Point App unless kill it in Task Manager. But when checking the label in AIP Unified Labeling client, it shows the label was correctly applied.
As long the label is not compulsory in Policy, PPT works fines.
To be fair, we test two Labels in one Policy, and it is not the problem from Label.
Most likely it is related the mac script bug associated with PowerPoint App.
Aug 10 2020 04:50 AM
Hi, is this happening on other Office Applications or just PowerPoint please? Also, does this happen on only one PC or multiple?
Aug 10 2020 04:57 AM
Aug 10 2020 05:07 AM
Hmm, that is odd then. Have you checked out this page to see if you are matching any of the known issues - https://docs.microsoft.com/en-us/azure/information-protection/known-issues#aip-known-issues-in-offic...
Also, are you using the classic or the Unified labelling client?
Aug 10 2020 05:12 AM
Hi Peter, we are using Unified Labeling client.
This issue was not reported in the known issues list - https://docs.microsoft.com/en-us/azure/information-protection/known-issues#aip-known-issues-in-offic...
I guess it must be the policy cause a local Power Point mac script/add-in interpretion conflict, causing this endless check on ppt file to ensure compulsory lablel is appled according to Policy. It seems a bug.
Aug 10 2020 05:21 AM
Sure seems like it could be a bug. I would recommend opening a support ticket with Microsoft to see if they can offer any insight on this issue.
Aug 10 2020 04:29 PM
@PeterRising Thanks Peter. Do you have a quick URL link handy where we can raise support ticket? Thanks in advance
Aug 10 2020 10:38 PM
Aug 12 2020 12:59 AM
@PeterRising Thanks Peter. We have raised ticket to Microsoft support. Finger crossed. I will update once resolution is available.
Aug 14 2020 06:11 AM
Aug 14 2020 06:14 AM
Had a feeling that it was going to be a bug. Good that MS are aware of it. Thanks for feeding this back.
Aug 14 2020 06:18 AM
Aug 17 2020 12:58 PMSolution
Aug 18 2020 06:37 PM
We have received MS AIP support engineering team's message.
They are working on this. At this stage preview version 18.104.22.168 fixed this issue in our environment.
So there is a HOPE!
We just have to wait for Public Rlease version to fix this.
Aug 18 2020 08:22 PM
@Ian_Solutions that's great to hear. Now here's hoping they release it soon. I can't have my users ending task on PowerPoint every single time. Turning off the Mandatory labeling didn't help.
Aug 19 2020 02:53 AM
Hi, there is an issue with Mandatory label in UL, hot fix will be released in a few days.
If disabling mandatory label doesn't solve it, please open a support ticket to troubleshoot.
Aug 24 2020 10:26 AM