Aug 08 2024 03:03 AM - edited Aug 08 2024 03:18 AM
Good day,
We are in the process of testing and evaluating using Exchange online & Records management to mark items as a records for an x amount of years so that users cannot delete or edit the items during the retention period. Afterwards the items will be removed.
We are now seeing the following:
Mails that are labeled with a record label restricts the user to edit or delete the mail with the following notification "Outlook cannot delete one or more items because of a retention policy"
However when a user navigates to Assign policy and select Use parent folder policy the record retention label gets removed and the user can indeed remove a mail that was actually not meant to be removed.
All of the default retention tags were removed from the Default MRM policy except move to Online Archive after 2 years.
Is this by design? Or is there a way to disable or remove "user the parent folder policy" option?
Aug 08 2024 09:39 AM
Afaik no way to disable this functionality, though I found it very strange that it is able to override a record label. Perhaps it's because the user is owner of the mailbox after all, king of his own kingdom. @Tony Redmond is my to go compliance geek, let's see what he thinks 🙂
I suppose using a regulatory label instead might do?