Forum Discussion
Exchange online - Records Management & Use parent folder policy
Good day,
We are in the process of testing and evaluating using Exchange online & Records management to mark items as a records for an x amount of years so that users cannot delete or edit the items during the retention period. Afterwards the items will be removed.
We are now seeing the following:
Mails that are labeled with a record label restricts the user to edit or delete the mail with the following notification "Outlook cannot delete one or more items because of a retention policy"
However when a user navigates to Assign policy and select Use parent folder policy the record retention label gets removed and the user can indeed remove a mail that was actually not meant to be removed.
All of the default retention tags were removed from the Default MRM policy except move to Online Archive after 2 years.
Is this by design? Or is there a way to disable or remove "user the parent folder policy" option?
Afaik no way to disable this functionality, though I found it very strange that it is able to override a record label. Perhaps it's because the user is owner of the mailbox after all, king of his own kingdom. Tony Redmond is my to go compliance geek, let's see what he thinks 🙂
I suppose using a regulatory label instead might do?
