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Niv Dolgin's avatar
Niv Dolgin
Copper Contributor
Oct 17, 2019

Audit log search error: "Fail to opt in, please refresh"

I spotted this curious little error today, anyone know what may be causing it? I'm trying to pull all user audit logs for a specific SPO site. 
  • BenC187x's avatar
    BenC187x
    Oct 29, 2019

    Microsoft have confirmed a fix has been deployed! See below from the Microsoft engineer -

     

    Please be informed that the fix has been deployed to customers that are receiving the alarm "Fail to opt-in, please refresh" on the Audit log search page. This alarm "Fail to opt-in, please refresh" can be ignored, as the search is not currently affected. 

     

    The fix has been checked, but it may still need 3 more weeks to be deployed fully to all data center servers

TPS01's avatar
TPS01
Copper Contributor

REGHA1205 Have you received any further updates, I am seeing this message constantly and refresh has no effect,

BenC187x's avatar
BenC187x
Copper Contributor
Oct 28, 2019

No further updates from Microsoft.

I will chase them again today.

  • cra1901's avatar
    cra1901
    Copper Contributor
    Oct 28, 2019

    BenC187x 

     

    If it's of any help to anyone, the message I received in responce to my ticket was:

     

    Thanks for giving the workaround a short.​

    ​

    As pointed out in my previous email, there is a service degradation impacting Exchange Online audit log data search.(EX193067 and EX193722).​

     

    We sincerely apologize for any inconvenience this has caused you.​

     ​

    Please be assured this is currently been reviewed.​

     

    I will keep tabs on this and update you as soon as updates on this.​

     

    The Workaround mentioned was to connect to Exchange Online using PowerShell and run the Enable-OrganizationCustomization cmdlet. This was already enabled in our case.

     

  • REGHA1205's avatar
    REGHA1205
    Copper Contributor
    Oct 28, 2019

    Thanks ben, im having same issue and am trying some workaround to see if it fixes the issue.

     

    i will update you soonBenC187x 

  • BenC187x's avatar
    BenC187x
    Copper Contributor
    Oct 28, 2019

    I have had a reply from microsoft, just as I suspected....

     

     

    Please be informed that our engineers are working towards achieving a resolution to the issue, and admins will be able to manage Audit Log Search, once the fix reaches their respective environments.

    • REGHA1205's avatar
      REGHA1205
      Copper Contributor
      Oct 28, 2019

      Hmm intresting this issue has been pending for weeks.BenC187x 

    • TPS01's avatar
      TPS01
      Copper Contributor
      Oct 28, 2019

      BenC187x  Helpful as ever. :sad:

      • BenC187x's avatar
        BenC187x
        Copper Contributor
        Oct 29, 2019

        Microsoft have confirmed a fix has been deployed! See below from the Microsoft engineer -

         

        Please be informed that the fix has been deployed to customers that are receiving the alarm "Fail to opt-in, please refresh" on the Audit log search page. This alarm "Fail to opt-in, please refresh" can be ignored, as the search is not currently affected. 

         

        The fix has been checked, but it may still need 3 more weeks to be deployed fully to all data center servers

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