SOLVED

A user's Azure MFA Authentication methods shows differently to admins

Frequent Contributor

Hi Folks, 

 

Is there a reason why Azure user's MFA registered authentication methods shows differently to admins?  A user can see all his registered methods through the security info but azure admins sees only a single method. Tried a resetting MFA and even with a brand new set of users/admins but its all behaves the same. Any ideas appreciated ! 

 

Admin View - AAD Portal 

admin_view.jpg

 

User View https://aka.ms/setupsecurityinfo 

user_View.jpg

3 Replies
best response confirmed by Manoj Karunarathne (Frequent Contributor)
Solution
It's normal that admins don't see the Authenticator app for a user.
You can retrieve this through Powershell: https://docs.microsoft.com/en-us/samples/azure-samples/azure-mfa-authentication-method-analysis/azur...
In addition to the previous reply you can read more about it in the attached link. As you’ll see the information is ”kept private” as default.

https://docs.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-userdevicesettings

Thanks for the prompt response @ChristianBergstrom @Thijs Lecomte  Appreciate it !