Project for the web - some users not resolving in the assigned to field

[Brian-Smith]

If you have had your Office 365 tenant for some time (since before Guests were a thing - so 6 years or so ago) and migrated accounts in from on-premises active directory - then you might run in to this issue where these users are not being resolved.  In some cases this might be expected, as you can't use external users yet - but if these are accounts in the same Office 365 tenant and real members then read on.

This is a known issue where the UserType of these specific users who were added a while back via AD is NULL - and see https://docs.microsoft.com/en-us/dynamics365/talent/people-picker-user-not-found for details.  You can look on the Users blade of Azure Active directory to see this value for a user - my screenshot shows what they SHOULD look like - I don't have a user in a bad state.

You can see here that Alex is a member - he can be assigned ok.

You can also use PowerShell to resolve this - either the AzureAD account or Msol Account:

Have someone who is an admin on the tenant do the following steps:

1. Run Windows Powershell as an admin
2. Enter Install-Module -Name MSOnline
3. Say Yes to the prompts around if you want to install the module
4. Enter Connect-MsolService
5. Enter the tenant admin credentials when prompted
6. Set-MsolUser -UserPrincipalName firstname.lastname@yourtenant.onmicrosoft.com -UserType Member
7. Wait 30 minutes or so
8. Go back to Project and try searching for the user in a project where he isn't a member of the group but you are a group owner

You should replace the UserPrincipalName with each account in turn that currently has a NULL UserType.  You could also choose to use Outlook and add members to the Group - they will then soon become available for assignment in Project for the web.

Another way to see if a user is affected is to use Graph Explorer https://developer.microsoft.com/en-us/graph/graph-explorer and a Url similar to the following. with the user's display name replacing First and Last:

https://graph.microsoft.com/beta/users?$filter=startswith(displayName,%27First%20Last%27)&$select=id...

A working user will return the expected data (and don't get confused like I did by the null against userType - this isn't the issue:

{
"@odata.context": "https://graph.microsoft.com/beta/$metadata#users(id,displayName,userType,onPremisesSyncEnabled)",
"value": [
{
"id": "ded29fcd-46cc-432b-9965-06e43d48ada0",
"displayName": "Patti Fernandez",
"userType": null,
"onPremisesSyncEnabled": null
}
]
}

A broken user will not be able to resolve from Graph - and will return an empty array:

{
"@odata.context": "https://graph.microsoft.com/beta/$metadata#users(id,displayName,userType,onPremisesSyncEnabled)",
"value": []
}