We have exciting news! The New Commerce Experience (NCE) now supports the ability to acquire toll-free numbers for Microsoft Teams. Previously, customers would need to subscribe to Communication Credits to be able to acquire toll-free numbers for Audio Conferencing, auto attendant and call queue capabilities available with Microsoft Teams Phone. The requirement for Communication Credits had blocked customers on NCE from acquiring toll-free numbers.
Please see the following guidance on how to acquire toll-free numbers on NCE. For customers who are moving from legacy (Communication Credits) to NCE or have already moved from legacy to NCE, partners will need to follow the steps below to ensure pay-as-you-go for toll-free numbers is set up correctly:
Important note: Most customers have the “Auto-recharge” flag enabled within their account which will automatically refill their Communications Credit balance to whatever threshold level they configured it. You will need to disable this option if they wish to utilize the consumption meter; otherwise, the Communications Credit balance will indefinitely refill itself and the commerce system won't switch to the post-pay mechanism. See screenshots below for how to disable Auto-recharge.
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