CSP partners should migrate customers with commercial legacy subscriptions to new commerce now, before Microsoft-led migrations begin in 2024 on customers’ renewal dates. Included also is an update on the plan for CSP Public Sector legacy migration to new commerce.
As previously announced in July 2023,, Microsoft will begin migrating all Cloud Solution Provider (CSP) commercial subscriptions that remain in the legacy system to new commerce in January 2024. This migration includes CSP commercial offers being used by Government entities worldwide.
All legacy subscriptions that Microsoft migrates to new commerce will be set to an annual term with the same billing plan and seat counts that the customers had in legacy. This Microsoft-led migration will occur on the date of subscription renewal, starting with all subscriptions set to renew in January 2024 and continuing throughout the 2024 calendar year. Partners will have seven days after migration is complete to change the subscription term, quantity or cancel the subscription if necessary.
We recommend that partners manage their customers’ migrations now to ensure each customer has the terms that best suit their business needs. If customers want monthly subscription terms, partners should migrate them before the legacy subscriptions reach end of term in 2024.
Most Microsoft 365, Office 365, Security and Dynamics 365 commercial offers are currently available in new commerce. Partners can find the current list of CSP legacy offers available for new commerce migration in the NCE Mapping tab of the legacy Offer Matrix document, which is in the Partner Center pricing workspace. Over the course of calendar year 2024, Microsoft will share the timeline for migration of all other remaining CSP legacy offers, including multi-year offers. Our intent is to ensure a Microsoft-led migration path for each CSP legacy offer at the time of customer renewal, starting with renewal dates in 2024 and beyond.
Resources to help partners migrate customers to new commerce
To support partners with their migration effort, Microsoft will run CSP Technical Training and CSP Spotlight calls in the months of November, and December. These sessions will give partners the opportunity to learn about migration details from Microsoft experts. Documentation is also available to assist partners who plan to drive their customers’ migrations themselves. Partners can review the Migrate subscriptions to new commerce article on Microsoft Learn and the other how-to documentation in the Resources section below, to complete customer migrations themselves.
Review the Legacy Offer Matrix document in Partner Center to determine if your customer subscriptions are available for migration.
Take action before January 2024 to migrate your customers’ commercial legacy CSP subscriptions to new commerce. You can find how-to documentation here. This is especially important if your customers want monthly terms instead of annual terms. Learn how to use the batch migration (BAM) tool here.
Find out how to earn partner incentives through the Microsoft Commerce Incentives (MCI) offering. Download the Partner Incentives Guide here, and sign into the Partner Incentives page to enroll.