Accessibility partners driving innovation and impact

Accessibility is becoming a more strategic way for Microsoft partners to turn innovation into customer impact across AI, employee experience, compliance, and digital transformation. It is no longer a niche requirement or a downstream remediation task. More and more, customers are evaluating accessibility as part of digital trust, platform readiness, customer reach, and long-term transformation resilience.

That shift creates a clear opportunity for partners. Microsoft Marketplace gives accessibility ISVs a practical way to turn accessibility-first innovation into customer value and scalable growth. Recent offers from Level Access and Inclusively show how partners can open the door to broader conversations, and help customers make better platform decisions, reduce friction in employee and customer journeys, and build trust into transformation efforts from the start.

Customer value in action

Partners that bring accessibility into solution conversations can make it more relevant to customers and help connect it to funded business outcomes.

Help customers build accessibility into everyday operations with Level Access

The Level Access platform supports a continuous approach to accessibility across design, development, governance, and training workflows. For partners, that makes it easier to position accessibility as an ongoing capability tied to risk reduction, remediation velocity, and measurable progress rather than a one-time audit or point solution.

Organizations can extend the Level Access platform through private offers such as LevelDocs for accessible content creation and remediation in Microsoft Word, Excel, and PowerPoint; LevelCI for automated web accessibility testing in CI/CD pipelines; and Mobile Testing for native iOS and Android accessibility across physical and virtual devices.

Support workforce retention and employee experience with Inclusively

Many organizations have invested heavily in benefits, workplace accommodations, mental health resources, and employee support programs, yet employees often do not know what is available or how to access it. Retain Connector by Inclusively helps close that gap inside the tools employees already use, giving partners a stronger way to support HR and employee experience priorities such as retention, inclusion, and program utilization.

Deployed within Microsoft Teams, SharePoint, Outlook, and Microsoft 365 with no heavy integrations required, Retain acts as a workforce intelligence layer that lets employees describe their needs in plain language and get routed to the right benefits and resources through Inclusively’s Success Enabler framework. For employees who may hesitate to disclose a need or navigate a fragmented benefits landscape, the anonymous, conversational experience lowers the barrier to getting support.

For HR and people leaders, Retain also surfaces real-time, aggregated insights into the benefits and barriers employees are experiencing. That intelligence helps organizations understand unmet demand, allocate benefits investments more effectively, and demonstrate a stronger commitment to inclusion in practice.

How ISVs can scale

Scale does not come from listing on Marketplace alone. Accessibility ISVs grow when they package clear offers, organize the assets partners and customers need, and build the visibility required for repeatable engagement. That includes a concise value proposition, a defined customer scenario, demo and architecture assets, and a marketplace motion that supports discovery, alignment, and follow-through.

How Microsoft activates the ecosystem

Microsoft also helps customers see accessibility in business context rather than as abstract policy. Through ISV Success programs, marketplace enablement, hackathons and inclusion challenges, and events such as Ability Summit, Microsoft creates opportunities for partners to show practical solutions tied to real customer scenarios. That makes accessibility easier to understand, more relevant to customer priorities, and easier to activate across the ecosystem.

Accessibility ISVs have a more practical path to scale: make offers discoverable, align to the customer priorities you can support most clearly, and show value through concrete use cases such as hackathons, Copilot trainings, consulting-led assessments, and published customer stories. These are the motions that help accessibility move from an important idea to a funded priority. If you are building accessibility solutions on Microsoft platforms, the Microsoft Accessibility Partner Onboarding Guide is a strong place to start building, publishing, and operationalizing solutions that deliver customer impact at scale.

For more information on accessibility at Microsoft, feel free to contact Angela Lean