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BenStegink's avatar
BenStegink
Steel Contributor
Dec 17, 2016

Issues with Modern Attachments (and Add-Ins) in Outlook for Mac

Anyone else having problems where they can't attach a file in Outlook 2016 for Mac 15.30 (fast insider build).  Outlook either hangs or crahes.  When I reopen it, ofter time modern attachments are no...
Microsoft 365 Apps for Mac
outlook
Faisal Jeelani's avatar
Faisal Jeelani
Icon for Microsoft rankMicrosoft
Dec 19, 2016

Hi Ben, thanks for reproting this issue. I am a PM on the Mac Outlook team and would like to help you with this issue. Seems like your Insider Fast features are dissappearing and reappearing randomly. Can you help answer the following questions?

 

  • Can you run this command, both when you do have access to these features, and when you dont and reply back with the results?
    • Open Terminal and type "defaults read ~/Library/Preferences/com.microsoft.autoupdate2 ChannelName" without the quotes.
    • Reply back with the output.
  • Do you have multiple installs of Outlook or other Office apps?
  • When you run into this issue, are you connected to the internet? Or are you working offline?

 

Thanks Ben!

 

Faisal Jeelani | Outlook for Mac PM

BenStegink's avatar
BenStegink
Steel Contributor
Dec 19, 2016

Faisal,

     Thanks and definitely!  I haven't been able to get the Insider Fast Feature to re-appear since my last crash a few days ago.  As for the questions.

 

1. I ran the command when I don't have the features and received the following output:

2016-12-19 20:58:26.686 defaults[14439:624363]
The domain/default pair of (/Users/bstegink/Library/Preferences/com.microsoft.autoupdate2, ChannelName) does not exist

 

I then opened up AutoUpdate and the "Office Insider Fast" was off.  It ussually disables itself after a period of time.  When I re-enabled it and checked for updates there weren't any updates availab.le.  I then ran the command again and the folloinw gwas returned:

% defaults read ~/Library/Preferences/com.microsoft.autoupdate2 ChannelName
InsiderFast

 

 

2. I don't have multiple Outlook installs, but I do have all the other apps installed (Word, PowerPoint, Excel and OneNote).  Word, Excel and PowerPoint have all been fine.  OneNote has been crashing a few times a day on me, but I also have experimental features enbaled right now in OneNote :)

 

3. It's always been when I'm connect to the internet as far as I can remember (It's rare that I'm not connected :))

 

Thank you and let me know if you need anything else.

 

~Ben