New Diagnostic: Microsoft Teams Room Diagnostic now available in MRCA

Hi Teams Community,

We're back with another addition to Support Diagnostics for Microsoft Teams. Christopher Tart and a Team of Subject Matter Experts has written another test for Teams Devices in the Microsoft Remote Connectivity Analyzer.

This new diagnostic will help you troubleshoot and test if you meet requirements for a Microsoft Teams user to be able to sign into a

- Microsoft Teams Room Android

- Microsoft Teams Room Windows

- Microsoft Teams Panel

To access the new customer facing diagnostic, navigate to Microsoft Remote Connectivity Analyzer, select Microsoft Teams, then click on the “Microsoft Teams Room Sign in”. 

For more advanced tests, you can login with Global Administrator account and then specify the end user.

Use the "Device Selection" to choose which device type you would like to test the account with.

This new Diagnostic is a comprehensive check of all things Microsoft Teams Room or Panel need to successfully sign in.

At a high level the test checks a few things:

• Validates that a user can sign into a Microsoft Teams Room.  
• Validates that conditional access is enabled.  
• Validates the Intune device compliance policies.  
• Validates that the device is properly registered.  
• Validates the user sign-in events in Microsoft Teams Room.  

We welcome your comments, feedback and questions. 

Thanks!
Microsoft Teams Support